Searches timing out on DJ site

[proskyneo]

So I wonder what kind of consideration they're showing their elites..

 

[oz_mark]

Said he went over to JQ sales, lines were huge so hoofed it over to T3 whilst calling QF. They ticketed him on a flight but a lot of the QF flights were busy to begin with and are now filling up... He has a bit of a wait but better than what he was facing before!

I suppose the next we will be hearing is how Qantas were gouging passengers selling them expensive last minute fares:shock:

(I have oft wondered with airlines (not just DJ, I have been through a crashed check-in system with QF), is why they have such cough, inefficient manual back-up processes. I also wonder what's going to happen with QF next-gen check-in when the computers say no)

 

[thewinchester]

So I wonder what kind of consideration they're showing their elites..

By the looks of it, none. One of the people I know & follow via Twitter, a C-Level exec with Velocity Gold has complained about no notification of flight changes or issues at all, and he was supposed to be flying home from MEL today. To say he's unhappy is an understatement.

 

[anat0l]

...why they have such cough, inefficient manual back-up processes

Manual backup is in place, at least this is what I'd guess. Pens, papers, clipboards and plenty of printouts.

It's never going to be as good as the computer system (or rather, as fast), so what could possibly be a better system at reasonable economics?

Also, this is a magnitude worse than when the comms cable was cut on DJ in MEL.

The only way to account for any failure efficiently is to have a full, isolated back-up system with mirrored data on on-site servers with isolated backup power generation. Apart from that solution still not accounting for various glaring faults that may still occur when it is called for backup purposes, it's also highly uneconomical per se.

I guess the only thing worse than these kinds of disruptions are ATC lockdowns due to terrorism or weather.

I also wonder what's going to happen with QF next-gen check-in when the computers say no)

When you tap your card against the Q Check-in pole, it turns into R2D2 and rolls away?

 

[anat0l]

At what point do ppl think it would be reasonable for affected pax to ask for additional benefits/compensation, if at all possible? And what would you ask for?

Does the Virgin Group of Australia have a mandated compensation policy for these kinds of delays?

What did Qantas give pax when it last had one of these kinds of disruptions (viz. Amadeus going to s***)? My guess here was nothing, except a guarantee to get on a flight. Possibly accommodation for anyone who could not leave the same day, but again I am skeptical.

Australia doesn't have a compensation or right to care policy like the EU. Many people here have said there should be one. Even if there were one, DJ might want to argue (my guess, it would be unsuccessful) that this fault was truly beyond their control and hence try and get out of one of their obligations. This happens a lot in Europe; certainly the volcano eruption debacle weeded out a few weasels who saw fit to contravene the policy.

 

[oz_mark]

Manual backup is in place, at least this is what I'd guess. Pens, papers, clipboards and plenty of printouts.

It's never going to be as good as the computer system (or rather, as fast), so what could possibly be a better system at reasonable economics?

It's never going to be as efficient, that's one of the reasons for computers - but it needn't descend into chaos which is what seems to happen.

 

[bits]

flt now delayed until 14:45...

and now 15:00...

saw the departure screen flash to "open" status for about 2 mins, then back to "delayed" doh lol.

 

[neon_crossing]

anyone had any experience with ADL today???

I have an outbound Virgin flight to BNE this evening.

I think the high pax airports are most effected eg SYD and MEL by the looks of things.

 

[samh004]

Phew, while I'm glad it's not some glitch in just my computer I'm saddened cos I wanted to see and book some flights

I think it’s considerably worse.

I also wonder what's going to happen with QF next-gen check-in when the computers say no)

Assuming they have the same number of staff around as they do now, it’ll be the same old… but if they cut some staff because they have fancy machines everywhere, it might be a whole lot worse when the time comes. I would imagine.

anyone had any experience with ADL today???

I have an outbound Virgin flight to BNE this evening.

I think the high pax airports are most effected eg SYD and MEL by the looks of things.

Don’t forget your a/c might have to travel some of those other routes before it even arrives in ADL to do yours…

 

[dk4]

Guy next to me in QF Syd lounge just escaped carnage at the Budget terminal.

Woman near by me in CBR QP complaining loudly on her mobile that she has had to buy an expensive last minute QF fare earlier today because of DJ problems.

 

[oz_mark]

Still going on 1/2 hour ago apparently. This lobbed up via Facebook.

Apologies to all affected Virgin Blue Group guests - a serious IT systems outage continues, causing delays and some cancellations. We'll provide more information as it comes to hand.

 

[Mal]

Virgin Blue computer glitch delays flights around Australia

Virgin Blue computer glitch delays flights around Australia | Courier Mail

THOUSANDS of Virgin Blue passengers are stranded at airports nationwide with a hardware failure causing check-in mayhem.

All airports across the country have been affected by the glitch, forcing angry passengers to wait hours after long flight delays.

Edit : Also covered here: http://www.australianfrequentflyer....ussion/searches-timing-out-dj-site-25607.html

 

[Taliesin]

anyone had any experience with ADL today???

I have an outbound Virgin flight to BNE this evening.

I think the high pax airports are most effected eg SYD and MEL by the looks of things.

DJ1407 at 2015?
If so, currently no delay showing up.

I noticed the AdelaideAirport.com.au site is also no longer showing virgin flights for today

 

[rtyuiop]

Woman near by me in CBR QP complaining loudly on her mobile that she has had to buy an expensive last minute QF fare earlier today because of DJ problems.

I heard exactly the same thing in BNE!

Danny

 

[oz_mark]

Update from Virgin Blue - also a long list of cancelled flights on the web page

Virgin Blue Minor Incident Report

VIRGIN BLUE DISRUPTION UP DATE 5pm 26 SEPT 2010

We are currently experiencing an IT outage due an external supplier hardware failure. We are expecting significant ongoing delays and cancellations throughout today and into the evening. We sincerely apologise to all our Guests who have been inconvenienced. We are working to resolve this issue as soon as possible.
If your travel is not essential please delay your flight to another day. If you have not departed for the airport please consider remaining home or at your hotel accommodation. You will be provided a credit for a future flight with us. Please email us at [email protected] to commence this process and we will respond within the next week.
If you are delayed more than four hours today we will provide you with a credit for a future flight. Please email us at [email protected] to commence this process and we will respond within the next week.
If you are delayed overnight we will re-book your flight free of charge, provide you with a credit for a future flight with us and fees and charges for re-booking will be waived. Guests who are not in their home town will be provided overnight accommodation and complimentary airport transfers. If you are not at the airport and need assistance with hotel accommodation, please call our Guest Contact Centre on 07 3295 2222. Otherwise, our team at the airport will be happy to assist you with these arrangements.


For any general enquiries, our Guest Contact Centre can be contacted on 13 67 89.
The Virgin Blue website remains your best source for general information about our services.

If you are booked to travel with us tomorrow, Monday, 27 September 2010, please check our website prior to leaving for the airport.
We thank you for your patience and understanding while we work to look after our Guests.

 

[samh004]

Update from Virgin Blue - also a long list of cancelled flights on the web page

I count 100 so far :-|

 

[proskyneo]

Love how it's a Minor Incident and yet so significant

 

[Blackadder]

Maybe they reserve major incidents for what happend to Virgin Aus at LAX.

 

[Bundy Bear]

Top story in the news tonight, a lot of unhappy passengers, this is going to be a major incident not a minor one as Virgin are reporting.

One of the comments on the Virgin Blue website, we will get back to you in a week.

 

[Mrmaxwell]

Please email us at [email protected] to commence this process and we will respond within the next week.

Are they serious?