Checked into the Conrad last night. I have to say it has been one of the worst and most frustrating hotel experiences I've ever had. It might as well be a Holiday Inn.
Firstly - it is not at all modern. The design of both the lobby and rooms is hideous early 90s style and I'd guess it hasn't been updated since. Everything is frayed and worn and the rooms are an eyesore of teal, teak and lime green.
The Intercontinental Singapore is actually FAR more modern than the Conrad, despite the colonial-era architecture. And the Ritz Carlton is extremely modern despite its 90s era architecture.
The Conrad lobby is like Grand Central Station with hordes of mainland Chinese tourists wearing bumbags and backpacks. It was a total zoo when I checked in last night and it was just as bad when I went down there this morning. Not exactly serene.
The lifts are excruciatingly slow. I reckon I have wasted an entire hour this morning just waiting for the lifts. It doesn't help that their ancient access-cards keep losing their data and having to be reset by the EL front-desk (three times so far today). To make matters worse there is no aircon in the lift lobbies or the lifts so it gets bloody hot while you're waiting ten minutes for a lift to arrive.
The view is ok but not great. You can see the city skyline but the rest of the Conrad is surrounded by other tall buildings. Nowhere NEAR as good as the view from the Ritz Carlton, Mandarin Oriental or Marina Bay Sands.
I got upgraded to a Chancellor Suite which is big but old, tasteless and run-down. No rain shower but instead one of those stupid water saving high pressure things.
I couldn't find a single power point in the bedroom (surely a reflection of the age of the hotel). But that didn't really matter because there's no wifi reception in the bedroom anyway, or in the gym or lift lobbies.
I managed to find the one power point in the living room, where the wifi does seem to work ok.
Breakfast at the Executive Lounge is disappointing. No station to cook fresh eggs. Bacon, hashbrowns etc things were completely empty and no staff showed any interest in replenishing them. They have one of those stupid Nespresso machines that makes hot caffeine flavoured water masquerading as coffee.
The breakfast downstairs at Oscar's is much better - proper coffee, good fresh eggs, but screaming kids everywhere.
The gym is ok but pretty old-school. The touchscreen on the treadmill I used was barely functioning and the staff didn't seem surprised, or even to care.
I asked to for late checkout to 4pm (as a Diamond member) and was refused, until I told them to send the duty manager to my room and I started to talk him through the list of things that suck about his hotel.
I got a decent rate on the "Great Getaway" offer but I cannot imagine how the Conrad Singapore manages to get away with charging its usual rates, given the alternatives nearby.
Bottom line: there are MUCH better hotels in Singapore and I think the Conrad is only surviving on its name and HH relationship. But I wouldn't come back here even if they offered me a free stay... and I'm very happy to be heading back to the Intercontinental tonight.
Wow I feel better now I've gotten that out of my system...
UPDATE: it has now taken them five attempts to try to bring a cable that can plug my iPhone into the speakers. Maybe I just become unreasonably fussy? Or I have been spoiled by hotels with good / competent service