Slow posting of QFF points and SCs after a JQ flight

[FishFood]

I am still trying to get flights from November 2022 to credit. Three claims through the automated system have been rejected - all saying we weren't on the manifest. However the return segment of the same itinerary credited just fine, and the issue has affected both of us on this particular flight. Makes me wonder if something is wrong with the whole manifest from that day? What's the best escalation method - I'd prefer not to wait on hold all day?

In my experience the phone is the best way, wait times recently haven't been too bad. Usually the points will credit while you are on the call if you are refreshing the website

 

[eminere]

In my experience the phone is the best way, wait times recently haven't been too bad. Usually the points will credit while you are on the call if you are refreshing the website

That was my experience.

 

[Love2Fly]

I have had slow QF posting issues in the past for JQ flights, however a recent JQ day trip only took 2 days to credit.

 

[AIRwin]

I have had slow QF posting issues in the past for JQ flights, however a recent JQ day trip only took 2 days to credit.

Same for me:

Max Bundle - didn't get the qantas points or status credits

Hi. Just wondering if anyone else has an issue with Jetstar Max Bundle fares and have incorrectly received a Jetstar voucher when they requested QF points on the booking. I recently completed a flight DPS-SIN with the family on a max bundle and selected to receive QF points for all of us on Max...

www.australianfrequentflyer.com.au

 

[wicks21]

Can you lodge a claim (using the online form) that soon after travel?

I find massive variations with Jetstar - last 6 flights range from 2 days to 14 days. I don’t bother chasing them up as they always trickle in, but I did email QFF with a boarding pass once as I was near requal and didn’t want status interruption and they did it overnight for me

QF to QFF seems to be lightning these days sometimes a couple of hours after flight completed on the other hand.

yes, I lodge online after 5 days

 

[Kiwi_Flyer]

Been 2 months for me. Sent a second chase up.

 

[justinbrett]

Well this is a personal record for me:



I didn't even see it was missing. There's also the return leg which hasn't posted - I'll wait and see if it posts in the next few days.

 

[justinbrett]

Sure enough, the other flight posted today, 24 hours later.



Is there really a 7+ month backlog at JQ? This process seems automatic.

 

[FishFood]

Despite historically having to follow up numerous times by email and phone, my last Jetstar trip posted in only 2 days. I don't even follow up until I'm back home so I was very surprised

 

[sap1l]

3K just posted for me, exactly 14 days after the flight. Whether by coincidence or not, I lodged a points claim yesterday!

 

[AIRwin]

And EK Skywards?

Anyone else noticed that there is no longer an option to add an EK Skywards number when booking a JQ flight with a bundle?