So I am a shmuck who is paying $250 pa(plus $90 supp fee) for plat card

[Dave Noble]

hi all - so snail mail letter arrived today - short and to the point - summary - bad luck - pay the fee or complain to the ombudsman! Very exciting. Excellent way to build customer loyalty - westpac here we come!

To be fair they arn't doing anything wrong imo. They are just saying that if you want the account that you have to pay the associated fee. It's not as if they have just decided to add a new fee; you accepted the card based on the terms

Dave

 

[oz_mark]

hi all - so snail mail letter arrived today - short and to the point - summary - bad luck - pay the fee or complain to the ombudsman! Very exciting. Excellent way to build customer loyalty - westpac here we come!

I doubt that there is a much of a case to take to the ombudsman.

 

[straitman]

I doubt that there is a much of a case to take to the ombudsman.

I'm sure they would not have been so open about the ombudsman if they really thought there was any chance of a case against them.

 

[Flashback]

All credit providers have a legal obligation to ensure you can service your debts.

Tell them you cannot meet your debt and you are under severe financial hardship.

They are then legally obligated to pro-rate the difference.

Also, in my experience - ANZ, Westpac, St George, Combank and Bendigo all pro-rate yearly fees for credit products. No reason to see why citibank would vary.

Simple!

Interesting. I tried to cancel with ANZ last year when they introduced the Amex card and reduced points earning on the VISA. I asked for a pro-rate refund on the annual fee and they denied that this could be done. This was only 2 months after I had renewed.

That's the same as my experience ; no budging at all from ANZ.