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From a report in today's Oz:
and (my bolding of the quote of the year)
No kidding?
DoSomething Foundation managing director Jon Dee, who spearheaded the push to reintroduce dietary specific meals to economy passengers, said it now appeared Qantas was doing all vegetarian fare on an increasing number of flights.
He said the lack of choice was disappointing for passengers who expected more from the Flying Kangaroo, especially when airfares were so expensive.
“Qantas used to be great with their food, ensuring all types of dietary needs were met,” Mr Dee said. “That customer care is totally out of the window these days. The cuts in services are one of the reasons why they make so much money.”
and (my bolding of the quote of the year)
Mr Dee said Qantas needed to improve its current food offering or “give up the pretence that they’re a premium airline”.
“At the moment, the Qantas food offerings are below the standard you’d expect from a 1930s budget biplane operation,” he said.
“It appears they’ve become a low-quality budget airline where profit trumps customer satisfaction and service.”
No kidding?