SQ Tips, Trips and Tales

[Cruiser Elite]

Crikey Moses - youse dudes who have your SQ Bears up on eBay might need to revisit your pricing:

 

[I love to travel]

I could never imagine selling my bears on ebay, they are treasured memories

 

[billmurray]

Anyone flown out of Nagoya with SQ before, any comments on the airport or nearby/onsite airports to stay at the night before for an early morning checkin?

 

[stm1sydney]

Arrived at SIN on a Scoot flight from SYD on Mon 7 April, all pax and their hand luggage were security screened in the terminal upon deplaning. I wonder why?

 

[MEL_Traveller]

Arrived at SIN on a Scoot flight from SYD on Mon 7 April, all pax and their hand luggage were security screened in the terminal upon deplaning. I wonder why?

Out in internet land there seem to be a range of reasons… including checking for drugs and other prohibited items, and even one suggestion it is a training exercise for new security staff!

As to the ‘when’, theories range for being random, to specific intelligence about a particular flight. It seems flights from Thailand, and budget carriers are targeted more often.

 

[I love to travel]

Arrived at SIN on a Scoot flight from SYD on Mon 7 April, all pax and their hand luggage were security screened in the terminal upon deplaning. I wonder why?

Occasionally occurs on KL flights too

 

[NoName]

Arrived at SIN on a Scoot flight from SYD on Mon 7 April, all pax and their hand luggage were security screened in the terminal upon deplaning. I wonder why?

Had the same experience arriving from SYD in December.

 

[SomeRando]

Had a glass of wine spilled on me by one of the cabin crew earlier and whilst the damage wasn't too bad (bottom half of my pants on one leg got a bit wet, the tray table took the brunt luckily) the cabin crew was mortified and I was given a $S75 Krisshop voucher for my troubles.

To be honest, I wasn't that bothered, stuff happens, and I made it clear I wasn't upset about it so I was surprised to get the voucher. Not that was gonna decline the offer haha. I'll pick up some small, fancy hand creams for a couple of the nicer people I work with instead of the magnets they were gonna get

 

[Human]

Had a glass of wine spilled on me by one of the cabin crew earlier and whilst the damage wasn't too bad (bottom half of my pants on one leg got a bit wet, the tray table took the brunt luckily) the cabin crew was mortified and I was given a $S75 Krisshop voucher for my troubles.

To be honest, I wasn't that bothered, stuff happens, and I made it clear I wasn't upset about it so I was surprised to get the voucher. Not that was gonna decline the offer haha. I'll pick up some small, fancy hand creams for a couple of the nicer people I work with instead of the magnets they were gonna get

Many decades ago when I worked in customer service, I was instructed that one of the features of really good customer service is that when a mistake is made or there’s an error, we should always go to greater lengths to put it right than the customer would expect.

You’ve just outlined an example of what makes Singapore Airlines so good.

 

[N860CR]

Many decades ago when I worked in customer service, I was instructed that one of the features of really good customer service is that when a mistake is made or there’s an error, we should always go to greater lengths to put it right than the customer would expect.

You’ve just outlined an example of what makes Singapore Airlines so good.

Yep. As a contrast, years ago on an RJ flight one of the flight attendants dropped an entire tray of boarding drinks on me departing AMM. She was apologetic… but during the flight the purser remarked “well it was your fault”. Really not sure how they came to that conclusion. Needless to say, was less impressed than had they said nothing at all.

 

[Gladstone Tim]

Had a glass of wine spilled on me by one of the cabin crew earlier and whilst the damage wasn't too bad (bottom half of my pants on one leg got a bit wet, the tray table took the brunt luckily) the cabin crew was mortified and I was given a $S75 Krisshop voucher for my troubles.

To be honest, I wasn't that bothered, stuff happens, and I made it clear I wasn't upset about it so I was surprised to get the voucher. Not that was gonna decline the offer haha. I'll pick up some small, fancy hand creams for a couple of the nicer people I work with instead of the magnets they were gonna get

Reminds me of my trip last October. Crew member explained that my wife’s gluten-free meal had been compromised and they weren’t willing to serve it. It looked burnt but they said the foil had not remained intact. Very apologetic and offered a similar amount as SomeRando. Unusually, we were given a list of all the crew members’ names and asked to mention them by name in our feedback for their excellent service recovery.

 

[boomy]

Ever since KF changed the phone service options I find it hard to reach an agent who deals with redemptions. More often than not the call is redirected to an agent which deals with revenue tickets who says someone will call back once they become available but it can be anytime within 24h. This, combined with scattered Saver award seats makes it hard to book more complicated itineraries.