Staff Upgrades

[markis10]

Silly question.....

What QF services ex-HK still offer F on a 747???

I thought QF107/8 was about the only one left..??

On the days when its not operated by a A380 to SYD (mid week)

 

[Mr_Orange]

Silly question.....

What QF services ex-HK still offer F on a 747???

I thought QF107/8 was about the only one left..??

QF127/128 ex Syd, or is that what you meant?

 

[ozbeachbabe]

I'm guessing that the three of them had paid for a ticket where they were eligible to travel in J on a space available basis.

J was probably full so the system recommended 2 commercial pax be op-upd into F to accommodate 2 staff in J with the other pax getting whY which is exactly where they should remain.

If the woman was to swap seats with her daughter as a courtesy she should first ask the cabin crew. Same if she wanted to sit with her daughter in economy & have a whY pax moved into her seat in J.

Staff should never ask commercial pax to move seats even in the same class of travel. Asking someone to move to a different (lower) cabin is just not on.

 

[dfcatch]

On the days when its not operated by a A380 to SYD (mid week)

Ahh - forgot that it's not always a 388

 

[Swanhaven]

Earlier in the thread it was asked the age of son number 2 - he is 36.
I have a rule for all travelling staff including family - they must be well dressed as they are 90% of the time on business and you never know who you meet and what you can do with personal presentation. And overseas, they ALWAYS travel Business -
In our family, all QANTAS FF, we have 1 x P1 - 4 x p and 2 Gold, so we travel frequently - 90% on QANTAS metal. And they are getting better and better.
Interesting comments from my original thread and really great thinking - it keeps one "out of the envelope"
Thanks all.

 

[docjames]

Earlier in the thread it was asked the age of son number 2 - he is 36.
I have a rule for all travelling staff including family - they must be well dressed as they are 90% of the time on business and you never know who you meet and what you can do with personal presentation. And overseas, they ALWAYS travel Business -
In our family, all QANTAS FF, we have 1 x P1 - 4 x p and 2 Gold, so we travel frequently - 90% on QANTAS metal. And they are getting better and better.
Interesting comments from my original thread and really great thinking - it keeps one "out of the envelope"
Thanks all.

Have you pm'd red roo as offered earlier in the thread?

 

[Paddy55]

Then there are the staff that make absolute no pretense of discretion and have a loud discussion with the csm about their schedules, staff gossip and how they're working together next week.

Amen to that, brother!

 

[JohnK]

Funny that, because people seem to be laughing at you on the other thread. Not sure why you're so concerned anyway, as you never travel in the premium classes.

You are laughing at me because I dare to have a different opinion to yours and you think your opinion is right?

And thank you for pointing out to me whether this issue should concern me or not.

 

[ferni]

Absolutely true story.
Myself (P1), Son Number 1 (p) Son Number 2 (p) sitting in 1st class lounge at HK - all booked and paid for business class.
I was called to desk and offered upgrade to 1st (747) and then told they had one more 1st class seat and which of the 2 boys would like it.
They tossed for it, and son number 1 came with me. Son number 2 remained in Business in an "A" seat with a vacancy alongside.
When the doors closed, two people, staff, don't know who was the staff, husband or wife, but husband went upstairs and wife next to my son.
As the flight was being pushed out "Mrs Staff" told my son that her daughter was back in Economy and she did not like travelling on her own
and would he mind going back to economy and allowing her to come to business.
He was somewhat flustered and asked the "boss" could he talk with me and this was allowed. He asked me what should he do? And I simply said
"stay where you are" if she is concerned about her daughter then let her go back. She did not, but was not happy.
On returning to Sydney I was quite angry and considered a complaint but kept my mouth shut - should I have had a whinge?:?:

If that happened to me I would have pressed the call button and asked the flight attendant (assuming the lady could here this):

"This lady next to me is worried about her daughter sitting in economy by herself, she wants to sit next to her Daughter in economy and let the person sitting in economy next to her daughter have her business seat, would that be ok?"

Then sit back and watch while the Lady try and correct that statement to the flight attendant....

 

[dfcatch]

If that happened to me I would have pressed the call button and asked the flight attendant (assuming the lady could here this):

"This lady next to me is worried about her daughter sitting in economy by herself, she wants to sit next to her Daughter in economy and let the person sitting in economy next to her daughter have her business seat, would that be ok?"

Then sit back and watch while the Lady try and correct that statement to the flight attendant....

How old is your daughter and is she cute?

No? Not appropriate?

 

[love_the_life]

Son No 2 at 36 is right in that age group that some people would think nothing of imposing upon. Daughter is early 30s and travels internationally a lot for business in J and has had people comment on why she is there given her young looks, so I can see that Son No 2 would be seen as fair game by someone trying it on. I thought the woman's behaviour was appalling.

 

[JohnK]

So really two totally different issues at hand don't you think John? By the carry on in the other thread, you'd have all staff travel in the Cargo hold (out of mind out of sight)!

I am not sure about the 2 being separate issues.

Unfortunately I have on multiple occasions seen staff on duty travel being pampered by the CSM, discussing work and taking focus away from the paying customers. If you think this is the right type of behaviour for staff on duty travel then all I can say I am wrong for begrudging staff on duty travel their rightful place in the premium cabins.

 

[HarryB]

If that happened to me I would have pressed the call button and asked the flight attendant (assuming the lady could here this):

"This lady next to me is worried about her daughter sitting in economy by herself, she wants to sit next to her Daughter in economy and let the person sitting in economy next to her daughter have her business seat, would that be ok?"

Then sit back and watch while the Lady try and correct that statement to the flight attendant....

^^^^
Gold!

The only problem I would have with this would be maintaining the extreme smugness level the whole flight

 

[robd]

I am not sure about the 2 being separate issues.

Unfortunately I have on multiple occasions seen staff on duty travel being pampered by the CSM, discussing work and taking focus away from the paying customers. If you think this is the right type of behaviour for staff on duty travel then all I can say I am wrong for begrudging staff on duty travel their rightful place in the premium cabins.

Doesn't this say more about the staff on duty rather than the staff travelling for whatever reason?

 

[JohnK]

Doesn't this say more about the staff on duty rather than the staff travelling for whatever reason?

It could also be a little bit of both.

 

[Sprucegoose]

If that happened to me I would have pressed the call button and asked the flight attendant (assuming the lady could here this):

"This lady next to me is worried about her daughter sitting in economy by herself, she wants to sit next to her Daughter in economy and let the person sitting in economy next to her daughter have her business seat, would that be ok?"

Then sit back and watch while the Lady try and correct that statement to the flight attendant....

Reminds me of a story of a BA flight (allegedly) where a white woman refused to sit next to a black man. FA explained there was only one first class seat......she said that's fine...FA said come with me please sir....

 

[mannej]

Reminds me of a story of a BA flight (allegedly) where a white woman refused to sit next to a black man. FA explained there was only one first class seat......she said that's fine...FA said come with me please sir....

There are multiple versions of that chain story as I have seen the version that mentions an airline in america

 

[sumthinfornuthin]

Here is what happened to my wife and I last August coming back from New York to Melbourne.
We had booked and PAID for Business seats and had confirmed and booked our respective allocated seats 12 hours before leaving New York. Arrived at the airport,, checked in and were given Boarding Passes, DID NOT CHECK THEM... as we knew our seats, so we thought. Got on the plane and found my wife and I were separated, initially taken aback and then looked at Boarding passes with different seat numbers.
My wife was sitting next to a young guy who had the window seat and I was sitting elsewhere in Business.
Kicked myself for not checking and mentally noted....NEVER DO THAT AGAIN..ALWAYS CHECK TICKET BEFORE LEAVING CHECK-IN.
Sipping on a glass of champagne and CSM spoke to me and said she had noted we were on the same booking and why were we sitting apart, jokingly said "are'nt you speaking ?" told her that we had pre-confirmed seats together but boarding passes had been issed at the desk and it was my fault anyway and I had not chedcked them etc"
Next thing the CSM goes over to young guy and asks him to go into the galley with her, they come out and she advised me he had "offered" to change seats with me ( I was elsewhere in an aisle seat), my wife said she clearly got the message he was staff.
True story..about 5 minutes later the Captain "happened" to come into the section and asked us if all was fine, enjoying the service etc,etc, we told him we were, we had a chat and off he went.
Now that IS customer service.
Obviousl the staff member knew ther person at the desk in New York and wanteed a window seat and mine was it even though it split my wife and I up.
Was I angry,well initially annoyed but I should have checked the Boarding Pass and did not so you can't always blame other people. It was a good lesson for me. I always double check now that the seat I book is the seat I get. My philosophy is always..First time is the lesson, 2nd time is the mistake.
Both the CSM and the Captain could not have been better and both did it unprompted. I did wonder though what might have been said to the staff member by the captain.
By the way my son is a Qantas pilot and we could also have gone staff travel ( maybe if available, but maybe not) but we had paid full price for our tickets and there was no way that the CSM would have even known that. My status then was Platinum so I guess she was just doing her job...exceedingly well and looking after her customers.

 

[puppysparkes]

Here is what happened to my wife and I last August coming back from New York to Melbourne.
We had booked and PAID for Business seats and had confirmed and booked our respective allocated seats 12 hours before leaving New York. Arrived at the airport,, checked in and were given Boarding Passes, DID NOT CHECK THEM... as we knew our seats, so we thought. Got on the plane and found my wife and I were separated, initially taken aback and then looked at Boarding passes with different seat numbers.
My wife was sitting next to a young guy who had the window seat and I was sitting elsewhere in Business.
Kicked myself for not checking and mentally noted....NEVER DO THAT AGAIN..ALWAYS CHECK TICKET BEFORE LEAVING CHECK-IN.
Sipping on a glass of champagne and CSM spoke to me and said she had noted we were on the same booking and why were we sitting apart, jokingly said "are'nt you speaking ?" told her that we had pre-confirmed seats together but boarding passes had been issed at the desk and it was my fault anyway and I had not chedcked them etc"
Next thing the CSM goes over to young guy and asks him to go into the galley with her, they come out and she advised me he had "offered" to change seats with me ( I was elsewhere in an aisle seat), my wife said she clearly got the message he was staff.
True story..about 5 minutes later the Captain "happened" to come into the section and asked us if all was fine, enjoying the service etc,etc, we told him we were, we had a chat and off he went.
Now that IS customer service.
Obviousl the staff member knew ther person at the desk in New York and wanteed a window seat and mine was it even though it split my wife and I up.
Was I angry,well initially annoyed but I should have checked the Boarding Pass and did not so you can't always blame other people. It was a good lesson for me. I always double check now that the seat I book is the seat I get. My philosophy is always..First time is the lesson, 2nd time is the mistake.
Both the CSM and the Captain could not have been better and both did it unprompted. I did wonder though what might have been said to the staff member by the captain.
By the way my son is a Qantas pilot and we could also have gone staff travel ( maybe if available, but maybe not) but we had paid full price for our tickets and there was no way that the CSM would have even known that. My status then was Platinum so I guess she was just doing her job...exceedingly well and looking after her customers.

Your response to the situation is admirable. However, inevitably full fare pax and their preferences should always precede other bookings; yes above U class fares and inevitable seat separation.

 

[kempvet]

It is a little OT but with AA often I am asked to move from my booked J or F seat, especially on long haul, simply because 2 upgraded people want to sit together, annoys the hell out of me with the plastic put on smiles I get sometimes and the instant frowns when I say no. There should be an unwritten rule, if you get the upgrade, simply sit where you are assigned, or refuse the upgrade and sit where you originally planned if you want to be together, since when did the J or F cabin become a game of musical chairs orchestrated by those who are fortunate to be placed there at the last moment.