Status credits and points with Red Energy

[albatross710]

About 20 days after joining Origin they sent me the below email, drastically increasing the charges first advertised.

this is reminding me of why i left origin in the first place.

what's the timeframe on the points. In my case,

Signed up online to origin 5/12/2020
Received confirmation of billing 31/12/2020

EDR website says "points will land after approximately 45 days from the acceptance date".

Origin confirms the 45 days from 'acceptance'.

Wasn't it 30 days originally?

My delayed billing start plus confirming the 45 days will make it hard to make the Red Energy cut off date. I did ask Red to just give me the SC and not risk losing my billings for what will now be the billings cycles until their next promo.

 

[sudoer]

what's the timeframe on the points. In my case,

Signed up online to origin 5/12/2020
Received confirmation of billing 31/12/2020

18 Nov - applied to Origin
19 Nov (1 day) - Received "thanks for signing up" confirmation email from Origin
3 Dec (15 days) - "your Origin energy account is confirmed" email from WWR
11 Dec (23 days) - "we have to change your charges" email
12 Dec (24 days) - "your electricity account is now setup" email
18 Dec (30 days) - points for both electricity and gas post to WWR
19 Dec (31 days) - points post to QFF account after nightly sweep from WWR
23 Dec (35 days) - "your gas account is now setup" email

Wasn't it 30 days originally?

I think the timeframe for posting points has always been pegged at 45 days. The 30 days I mentioned here..

The Origin 20k WWR promo requires 30 days of connection to be eligible, so I should be able to port back to Red just in time for this promo ending on 10 Jan

was in reference to the minimum plan duration:

Provided that you haven’t received any other one-off Everyday Rewards points in connection with this Energy Plan in the preceding 10-month period for the fuel supplied under this Energy Plan, you will be eligible to receive one-off Everyday Rewards points, as set out in the Details section, if you:

(1) maintain the Energy Plan for a minimum of 30 days; and
(2) provide your Everyday Rewards membership number to Origin when you sign-up to the Energy Plan.

The one-off Everyday Rewards points for electricity and/or natural gas will be deposited into your Everyday Rewards account within approximately 45 days after your Acceptance Date.

 

[SydneySwan]

I have tried and failed to get the status credits as an existing customer. I was too slow off the mark to go down the churn route.

I rang up and just asked to be given the scs as an existing customer. They accepted the complaint but have just rung back to say that the scs are just strictly for new customers. So I am now on the lookout for an enticing offer with another supplier so I will be available to churn back if Red run the offer again in a few months time.

I don't enjoy being taken advantage of as an existing customer.

 

[albatross710]

I have tried and failed to get the status credits as an existing customer. I was too slow off the mark to go down the churn route.

I rang up and just asked to be given the scs as an existing customer. They accepted the complaint but have just rung back to say that the scs are just strictly for new customers. So I am now on the lookout for an enticing offer with another supplier so I will be available to churn back if Red run the offer again in a few months time.

I don't enjoy being taken advantage of as an existing customer.

you need to move away now so that your 12 months (if they enforce that) starts ticking now. unfortunately we need to move to trigger that silly rule.

 

[PineappleSkip]

Put my Red energy application in 21 December. They sent me an account link on Xmas eve which is still showing as "in progress". No indication my meter has been read yet.

Cheers skip

 

[SydneySwan]

Put my Red energy application in 21 December. They sent me an account link on Xmas eve which is still showing as "in progress". No indication my meter has been read yet.

Cheers skip

When I moved to Red I got moved over at the next scheduled meter reading date so my gas was moved over 1 month after my electricity.

 

[PineappleSkip]

No idea whan that would be. looks like AGL have already locked or closed my account...

Cheers skip

 

[sudoer]

No idea whan that would

3 months after your last bill period ended.

 

[Captain Halliday]

Put my Red energy application in 21 December. They sent me an account link on Xmas eve which is still showing as "in progress". No indication my meter has been read yet.

Cheers skip

No idea whan that would be. looks like AGL have already locked or closed my account...

Cheers skip

I’m also moving from AGL to Red and AGL has been a nightmare.

Started the process in early Dec and still battling to get AGL to release me to Red as a customer.

It is interesting to read that it’s not just me having difficulties. I wonder if this nonsense is an attempted retention tactic.

 

[SydneySwan]

I’m also moving from AGL to Red and AGL has been a nightmare.

Started the process in early Dec and still battling to get AGL to release me to Red as a customer.

It is interesting to read that it’s not just me having difficulties. I wonder if this nonsense is an attempted retention tactic.

When I moved from AGL to Red my electricity took almost 2 months and my gas almost 3 months. I feel your pain.

 

[PineappleSkip]

Your entitlement to SCs is based on the day that Red accepted you, or you applied, hey?
Both have happened, just AGL appear not to have released me and meanwhile have blocked my account...

Cheers skip

 

[33kft]

The T&Cs reference signing up before the 10th which I'd interpret as having kicked off the process rather than completing it, with the T&Cs stating that SCs will be credited only after Red become responsible for the service, which would protect them from having to credit the SCs if you applied but then changed your mind or blocked the provisioning somehow.

 

[Captain Halliday]

The T&Cs reference signing up before the 10th which I'd interpret as having kicked off the process rather than completing it, with the T&Cs stating that SCs will be credited only after Red become responsible for the service, which would protect them from having to credit the SCs if you applied but then changed your mind or blocked the provisioning somehow.

I’ve had assurances on two separate calls that I’d still be eligible despite AGL’s shenanigans.

Of course neither is in writing, so I’ll believe it when the SCs land.

But I have the date and time for the calls, names of the staff with whom I’ve dealt.

Red also hit my credit file twice, once for gas and once for electricity even though they’ve set me up with a single account and only one account number.

After all the hassle I’ll be chasing hard for the points and SC if required. If only as a matter of principle.

 

[albatross710]

After all the hassle I’ll be chasing hard for the points and SC if required. If only as a matter of principle.

To date There have not been reports of any issues with Red posting points and SCs. I dont expect you to need to push them at all.

My issues are trying to remain a customer and getting SCs without having to churn away.

 

[SydneySwan]

My issues are trying to remain a customer and getting SCs without having to churn away.

So what is your plan? I tried and failed.

 

[albatross710]

So what is your plan? I tried and failed.

I moved to Origin and will wait until the Origin points arrive via EDR. Then monitor for the next Red Energy offer for which I'll be eligible. I actually liked Red. Everything worked smoothly.

 

[sudoer]

I just got a call from the Origin customer retention team to confirm I had requested to change providers, and ask why I was leaving so soon. Easy to justify given:

About 20 days after joining Origin they sent me the below email, drastically increasing the charges first advertised.

This was because "the charges we originally quoted you for your property weren't based on the correct meter type and/or zone because we were not able to verify and confirm your details at the time. Later on when we checked your property details we'd found that our quote didn't match the charges that should apply"


View attachment 235961

He then offered 29% off the total electricity bill (billed at the new rate) for 12 months, or approx 13% off the originally advertised charges.

Declined on principle, I don't want to encourage the bait and switch type behaviour and would rather give Red my business. I can justify missing out on a $120 discount over 12 months for the 15k QFF + 30 SC bonus, ~2.5k QFF points from bill charges, and the ability to pay with Amex.

 

[SydneySwan]

I moved to Origin and will wait until the Origin points arrive via EDR. Then monitor for the next Red Energy offer for which I'll be eligible. I actually liked Red. Everything worked smoothly.

So you have churned then! I was expecting to read about your plan to stay with Red and get the scs.

I agree with your comments about Red. Everything does seem to work well.

 

[PineappleSkip]

I just got a call from the Origin customer retention team to confirm I had requested to change providers,

Got a similar call from AGL couple of days ago and made clear I was switching and wasn't interested in any of their offers. They didn't even ask why. Still annoyed AGL have blocked my online login in advance.

cheers skip

 

[PineappleSkip]

Meter reading happened around 19 January. Got an email from Red saying the transfer was complete 22 January, 10,000 points credited 24 Jan and 20 SCs credited 25 Jan. All pretty painless once the meter read happened. The bast part was AGL in the rear view mirror

Cheers skip