Stay not Crediting to Accor Account & What to Do About It

[kangarooflyer88]

Last week I stayed at the Batman's Hill On Collins in Melbourne (checking out on 4 December). It has now been over a week since my stay yet the points and nights haven't credited to the account. Although the stay was booked by my organization's travel agency (CTM), I haven't had issues in the past receiving points and stay credits for such reservations. Indeed, the reservation shows up in my Accor account and I received recognition for my status at the hotel. When I attempt to fill out the form requesting the missing points, I am being told I must wait 8 days since check out to allow the hotel to credit the points (which I did). I tried calling Accor Australia/Accor+ but got lost in their phone menu.

Hence, I'm unsure what to do here to chase Accor down for those points and am seeking advice on how to proceed. So far I treated it as though I didn't receive bonus points in their contact form, however I indicate in the comments section that it's really that I haven't received my points/nights for my stays.

-RooFlyer88

 

[Flyerwin]

Did you try adding the booking inside the ALL app?

I know that some travel agents like Amex Travel do not qualify for points which is annoying, I found this out the hard way. But work travel agencies should qualify - you got to make sure they add your Accor number when booking, and you confirm when you check in.

 

[oz_mark]

You can either wait a day or two until the form allows you to make the claim, or contact the hotel.

 

[markis10]

Just be patient, put a claim in once you can but chances are the stay will post at the same time, 50% of mine do that so it’s almost sop for Accor

 

[jase05]

I often have Accor properties that take a week to 10 days to post with some being over 2 weeks. I don’t even bother following up anymore as I know they post eventually

 

[SYD]

I often have Accor properties that take a week to 10 days to post with some being over 2 weeks. I don’t even bother following up anymore as I know they post eventually

Especially noting that the OP confirmed that their details were in the system (ie status recognition).

Unfortunately sometimes some stays take longer than others to post.

Patience Grasshopper!

 

[kangarooflyer88]

Accor just got back to me via email to indicate that they looked into it and have added the points and nights to my account. Checking my Accor app I now see I've now crossed the threshold for re-qualifying for Platinum:


So I think the moral of the story is it doesn't hurt to reach out to Accor to chase down these points/nights. Yes, maybe it could have sorted itself out after another week. However, given I was one night short of Platinum and with the year almost up, I didn't want to run into a situation where I didn't re-qualify for Platinum despite me taking the requisite stays to earn status.

-RooFlyer88

 

[bernardblack]

I have a follow-up with Accor which is still outstanding after four weeks (and more than five weeks since the stay). And they are extremely spotty with crediting points. They're far and away the most painful of the major brands with which to deal.