This is from another thread
2FA with Chase and Capital One still works for me only via phone call, not the SMS.
When I pick "send me SMS" and I don't get it, I click "didn't get the code". Then "call me" option shows up. Click on it, you receive an automated call that tells you your code number and you need it enter it to the bank website. They thank you for authenticating yourself and you are in.
Thanks. BTW this is person is talking about the same issue I experienced.