Re: Stripped of 2 boarding passes, Lied to and downgraded to Economy! All in one nigh
Hello again,
Thank you all for your comments, in hindsight writing the thread at 2 am after a tough travel day and including the Supervisors name was not so wise. Apologies to the Supervisor for this.
To clarify a couple of your points queried in earlier posts-
We purposely travel without checking in bags unless we feel like a closet upgrade, which is when we check luggage through Hethrow so they can lose it and claim insurance. So no bags checked this trip
Whilst the international from Honiara (Solomon Islands) was running 30 minutes late, we still had 60 minutes to transfer International to Domestic and we checked into the Virgin transfer desk at International where they processed the onwards boarding passes and gave us transfer tickets, so they should have known we were on our way.
Very importantly, the guests who ended up traveling in J instead of us were all upgraded themselves and only received economy service, I was advised by the inflight supervisor that they were all Platinum but who had paid flexi fares (we were on Saver being family holiday). The inflight Supervisor has also lodged an incident report and could only put the withdrawal of J seats as a miscommunication.
SeatBackForward, we did travel 3 hours later on the last flight out, thankfully the Mercedes Valet in Melbourne stayed back until after midnight so we could get home from the airport. Should have arrived at 9.30 pm.
I do travel significantly on my own and have achieved QF Platinum One and Velocity Platinum usually on cheapest Red e ticket available, I have never paid for a J yet so I know how all of their systems work. In this case the supervisor really did the wrong thing which was confirmed when the Airport and Lounge manager apologised and admitted it was their mistake, from memory I have never had a manager admit to a mistake and take responsibility like that. It is also the first time I have had the entire family upgraded from a saver ticket into J.
As I travel through Sydney regularly I am used to curfew mishaps and unexpected sleeps on the way back to Melbourne, twice grounded for Ash clouds, dozens of mechanical, crew issues and cancelled flights, all of which I happily acknowledge is a part of flying and rarely get ruffled.
But when it comes to taking the Jadetts away on a once a year holiday and they get to experience travel I really would like to take my rewards for the hundreds of hours sitting in the QF and VA metal.
If it was as easy and cutting up my VA Platinum card I probably would, VA is my back up and second choice to QF and I still re qualify Platnum, this is due to VA having a better flight schedule than QF out of Darwin and VA is still better then Jetstar and walking, which in my book are rated the same.
Can anybody advise the most effective way of communicating this complaint to VA, rather then email I though a posted letter might be the most effective.
Thanks again,
