Stupid Multi City Booking Problem

[Dave G]

Hi All - Anyone come across this before - and know a way to solve it.
Booking a Multi city flight from Honolulu to Perth. 2 Legs - HNL-> SYD, SYD-> PER.
Both flights come up in multi city tool - but when selected gives an error on checkout
Also - both flights come up as separate searches too.
But when I or the call center try to book as one flight (Lower points and taxes) - computer keeps saying no. Qantas have suggested that I just book them as separate flights.

Anyone get this before ?

 

[Kerrodt]

Purchasing on points or cash?
What is the intention for using multi city with Sydney? Are you wanting a stopover in Sydney?
What are you desired dates?

 

[offshore171]

How long is the layover?

 

[Dave G]

HI -
Trying for a points redemption. Putting in HNL-> Per brings no joy - so forcing 2 flights through multi city. Layovers between 90 mins to 18 hours - nothing seems to work
Thanks

 

[I love to travel]

HI -
Trying for a points redemption. Putting in HNL-> Per brings no joy - so forcing 2 flights through multi city. Layovers between 90 mins to 18 hours - nothing seems to work
Thanks

Must be married segment logic

 

[Dave G]

Yeah - Ive got that before - (I have it on my flight over - SYD->SEA was 1/3 of the points than SYD-> YVR - even though its the same flight to YVR and an extra flight to SEA !!!)
but Ive never had it the other way - if two legs are available to be booked separately Ive never had a multi city knocked back on that

 

[DC3]

And if they were never married, they can’t be divorced, should you even consider that option.

 

[Happy Dude]

Both flights come up in multi city tool - but when selected gives an error on checkout

Sounds a bit like the "phantom availability" issue?

 

[Dave G]

Yeah - except that I can just about complete the individual segments - just cant book them together