Stupid Multi City Booking Problem

[Dave G]

Hi All - Anyone come across this before - and know a way to solve it.
Booking a Multi city flight from Honolulu to Perth. 2 Legs - HNL-> SYD, SYD-> PER.
Both flights come up in multi city tool - but when selected gives an error on checkout
Also - both flights come up as separate searches too.
But when I or the call center try to book as one flight (Lower points and taxes) - computer keeps saying no. Qantas have suggested that I just book them as separate flights.

Anyone get this before ?

 

[Kerrodt]

Purchasing on points or cash?
What is the intention for using multi city with Sydney? Are you wanting a stopover in Sydney?
What are you desired dates?

 

[offshore171]

How long is the layover?

 

[Dave G]

HI -
Trying for a points redemption. Putting in HNL-> Per brings no joy - so forcing 2 flights through multi city. Layovers between 90 mins to 18 hours - nothing seems to work
Thanks

 

[I love to travel]

HI -
Trying for a points redemption. Putting in HNL-> Per brings no joy - so forcing 2 flights through multi city. Layovers between 90 mins to 18 hours - nothing seems to work
Thanks

Must be married segment logic

 

[Dave G]

Yeah - Ive got that before - (I have it on my flight over - SYD->SEA was 1/3 of the points than SYD-> YVR - even though its the same flight to YVR and an extra flight to SEA !!!)
but Ive never had it the other way - if two legs are available to be booked separately Ive never had a multi city knocked back on that

 

[DC3]

And if they were never married, they can’t be divorced, should you even consider that option.

 

[Happy Dude]

Both flights come up in multi city tool - but when selected gives an error on checkout

Sounds a bit like the "phantom availability" issue?

 

[Dave G]

Yeah - except that I can just about complete the individual segments - just cant book them together

 

[serfty]

Sounds a bit like the "phantom availability" issue?

It is almost certainly a "Married Segments" issue. The "phantom" availability generally occurs for booking on Qantas' partner airlines, not on Qantas Prime.

Qantas are willing to sell an award seat for travel HNL to SYD but not for travel HNL to PER.

 

[ant-au]

Yeah - except that I can just about complete the individual segments - just cant book them together

I had this the other day. Booking reward via multi-city from FRA > HKG + HKG > PER on Cathay.
Could book separately, but not together.

Had to call Qantas and they managed to do it over the phone all on the same booking. He said it was odd, but probably because they were expecting a connecting flight, but not one to PER.

 

[justinbrett]

The right agent (probably at HBA) can fix it. Domestic connections are often an issue with WP releases as well and there's a special procedure for the agent to get the connecting seat released. Overseas agents likely don't know about it.

I had this the other day. Booking reward via multi-city from FRA > HKK + HKK > PER on Cathay.

HKG perhaps? HKK is in NZ and has a very short runway!

 

[ant-au]

HKG perhaps? HKK is in NZ and has a very short runway!

You are correct.
Mental note. don't post prior to coffee.

 

[offshore171]

But when I or the call center try to book as one flight (Lower points and taxes) - computer keeps saying no. Qantas have suggested that I just book them as separate flights.

To be honest, if the flights are there now, and are broadly what you are looking for, I would probably just suck it up and book them as separate flights.

We often see on this site that by the time someone has posted and gotten some feedback from other users, they go back to book. And the award seats being discussed have been snapped up by someone else.

HNL awards in particular tend to disappear quickly.