Suggestions using QF residual value credit expiring mid-February 2011

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serfty said:
However, all recordings are retained and can be recalled - very easily. Some systems even analyse voice tones in the recording, looking for indications of stress or other emotion, flagging them for review.
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If that is the case then the consultant clearly lied to me.

Does not give me a lot of confidence in QF customer care....
 
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