Tell me a little bit about Virgin Australia

[muffy28]

I flew Sydney - Brisbane return on VA for first time ever just before Christmas. Was in J. I thought the Lounges were much nicer than Qantas (not that I don't like the Qantas lounges) just as I walked into them. Very nice decor. Flights were both very enjoyable and would be happy to fly with them again.

 

[Melburnian1]

Points upgrades to LAX and AUH are great, as is priority boarding, better fit outs on the domestic fleet and much, much better looking staff. It's a younger, fresher airline with a less 'snobby-old-farts' attitude that you sometimes see with Q. I feel VA respond to complaints better (and hell, a mate of mine works for Q's complaints division!).

Negatives may be that climbing to Plat is not that much different from being SG, although row 3 is a winner (rare for me to sit anywhere else). Since you are SG you can look at that two ways though. Enjoy.

Apologies for going slightly off track, but how many staff would QF and VA each have in their 'complaints division?'