The definitive thread on Qantas IT gripes

Flying Alaska from SNA-SEA in January. There was a schedule change a couple of months ago (and then a slight adjustment a few days after that) which I accepted through the automated system. Went to check all was good with the booking tonight but saw an error message on the AS MMB: "We're unable to verify your reservation. Please contact your travel coordinator for more information."

Speaking to AS, it seems that Qantas' automated schedule change system has managed to create three etickets on my AS PNR in January meaning I won't be able to check in until QF sorts it out (the opposite problem of what used to occur). So the usual 20+ minute wait on hold awaits. Sigh... :(
I had something similar a few months ago. Revenue J booking YUL-ORD-LAX-SYD, all QF code, all AA metal. Many months out, AA had a schedule change / cancelled(?) / aircraft change on the ORD-LAX sector that meant no F/J cabin. The fare difference was probably going to be $1.55 if we accepted the alternative option with a whY only sector, so we opted for YUL-DFW-SYD. Which I did online and it was reticketed immediately and I’m sure at the time, online all looked fine in both QF and AA systems.

A week or so prior to actual travel, I noticed that the original YUL-ORD sector departing 4 hrs earlier than the new YUL-DFW flight reappeared in the AA app (replete with original seat selection!). A few days out I rang AA and they said speak to QF. Spoke to QF and they agreed that the old placeholder was there but we were only ticketed on the new flight.

Either way, OLCI didn’t work…

I assumed that when the original booking was made, the corresponding AA booking ref had that first flight as an anchor and was updated with new flights but retained V1.0 info. 🤷‍♂️

All fine checking in at the airport - except we arrived super early (concerned by the evil dead sector) and there’s no trans border lounge….
 
...Spoke to QF and they agreed that the old placeholder was there but we were only ticketed on the new flight.

Either way, OLCI didn’t work…

All fine checking in at the airport - except we arrived super early (concerned by the evil dead sector) and there’s no trans border lounge….
Yeah - eventually someone at AS said it was all okay, but that OLCI won't work. So yes, getting to the airport with plenty of time will be in order.
 
Apologies If someone already posted this somewhere else…


The video referenced by the article can be seen here -:

 
Apologies If someone already posted this somewhere else…


The video referenced by the article can be seen here -:

There was a post on EF - someone trying to book J AYR-SYD but only seeing CR seats - which was actually better value.

In the video link, the guy acknowledged that there was a QF IT snafu. Certainly not good rolling out cough software.
 
Im guessing an anytime reward where they have had issue with the currency conversion. Probably applied to the Chilean peso instead of AUD.
 
Im guessing an anytime reward where they have had issue with the currency conversion. Probably applied to the Chilean peso instead of AUD.

There shouldn't be any currency conversion taking place for the fare component of a classic award?
 
There shouldn't be any currency conversion taking place for the fare component of a classic award?
I didnt look closely enough at the picture to see it was a classic not anytime. Inter South American flights are generally cheap, just buy a fare.
 
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I didnt look closely enough at the picture to see it was a classic not anytime. Inter South American flights are generally cheap, just buy a fare.
I’m not interested in flying the route but was checking out a query for another poster on a seperate thread and found it numerous so thought I’d post it.
As a rule I won’t use points on Y redemptions and as you correctly stated with the price of airfares in South America it’s just easier to buy the fare
 

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