The definitive thread on Qantas IT gripes

[MikeG]

I recently booked classic reward flights with AA in the USA, and when it came time to pay the USD $6pp taxes, the payment options all said "no surcharge" or words to that effect, but then when I chose PayPal, it outlined the fees I would have to pay. In the end I didn't pay any fees, but just the lack of attention to detail... If they do this with their websites, what corners are cut on their aircraft? Oh and at the end I paid USD $11.20 which is apparently USD $6 x 2.

I'm a Gold QFF, and when it comes to AA baggage, how hard would it be to instead of saying "sorry no baggage for you" they see I'm Qantas Gold, and say "congrats you get 2 free 32kg bags on AA because you're OneWorld Sapphire". The amount of digging around I had to do to find this out myself, was annoying. Thanks Qantas.

 

[XWu]

The work experience kids have run over the itinerary email function. I didn't receive the customary booking confirmation email but my itinerary shows up both in the app and website MMB, and RJ shows a ticket number, so I trust it's all good. But I like to have a printout of the PDF on me just in case but now I can't even get it emailed from the MMB even after manually replacing the system generated email address. The email function has previously worked all ok so this is an newer enhancement, again.

Anyone here with the same or is this a personal issue?

View attachment 373917

Check your payment method if it has actually gone through or not.

every single time this happened to me the booking ends up not valid (even when the itinerary reference seemed to work). I get an error email sometimes weeks later down the track telling me to complete the booking with payment. By then of course the fare has gone up.

And the few times wasted calling the help line trying to confirm the booking I get falsely reassured the booking is valid. I would never trust the offshore customer service agents again

No itinerary email or cannot generate PDF = no booking for me

 

[tdimdad]

Check your payment method if it has actually gone through or not.

every single time this happened to me the booking ends up not valid (even when the itinerary reference seemed to work). I get an error email sometimes weeks later down the track telling me to complete the booking with payment. By then of course the fare has gone up.

And the few times wasted calling the help line trying to confirm the booking I get falsely reassured the booking is valid. I would never trust the offshore customer service agents again

No itinerary email or cannot generate PDF = no booking for me

At least the money side is OK: it's been taken from my CC, dated as per the date of booking.
Lucky, my fare is likely to be quite stable so even if I need to amend in the near future, the fare difference is hopefully $0 or something small.

 

[XWu]

At least the money side is OK: it's been taken from my CC, dated as per the date of booking.
Lucky, my fare is likely to be quite stable so even if I need to amend in the near future, the fare difference is hopefully $0 or something small.

In that case, with the knowledge that the fare are stable, I would wait for a week before escalating

 

[encryptededdy]

The work experience kids have run over the itinerary email function. I didn't receive the customary booking confirmation email but my itinerary shows up both in the app and website MMB, and RJ shows a ticket number, so I trust it's all good. But I like to have a printout of the PDF on me just in case but now I can't even get it emailed from the MMB even after manually replacing the system generated email address. The email function has previously worked all ok so this is an newer enhancement, again.

If you're getting this error but it's ticketed, then it may be because the booking was manually ticketed. Usually you'd get a plaintext email from [email protected] in this case, but maybe they didn't send it for some reason.

 

[MelbFlyer]

Not so much a gripe, but appears that there's now a new look / layout after signing into the FF portal.

 

[VPS]

Trying to pay for a CR flight - use Paypal because no surcharge - once it logged in for some reason would not show my Amex so I had to use a Visa - no idea if it was QF fault of Paypal

 

[StevePER]

Trying to allocate seats on an international economy flight as a oneworld Emerald, seat selection initially appears to be free but once you get to the final confirmation screen there is a "price change".

Couldn't find a workaround, so asked the Qantas Facebook rep to allocate seats for me.

 

[SYD]

Trying to allocate seats on an international economy flight as a oneworld Emerald, seat selection initially appears to be free but once you get to the final confirmation screen there is a "price change".

Couldn't find a workaround, so asked the Qantas Facebook rep to allocate seats for me.

QF marketed and operated flight or codeshare?

 

[StevePER]

QF marketed and operated flight or codeshare?

QF marketed and operated

 

[Mickey Mouse]

QF bookings functionality on the blink again, or is Qantas only broken for me?

 

[CMA222]

Is anyone else getting the pop-up privacy box for cookies when logging in on a laptop ?

The pop-up appears when I log in. I choose an alternative and save and then I move to business rewards and it reappears. So I choose and save, and then I move back to the QF site and we start all over again - choose and save. When I change to 'my bookings' up it comes again. The top of the box says "Company Logo" so the work experience people are playing around again by the looks of things.

 

[DejaBrew]

Is anyone else getting the pop-up privacy box for cookies when logging in on a laptop ?

No issues with that for me, but the multi-city booking engine is throwing a massive tantrum (for me, at least).

Also, not sure if it's been mentioned by others on here before, but I'm really getting sick of the website logging me out without warning. I could understand if it was a no activity timeout, but I can be happily navigating the website and all of a sudden (in Qantas IT's infinite wisdom), they log me out. Especially annoying when it happens at a payment page...

 

[Mwenenzi]

I recently booked classic reward flights with AA in the USA, and when it came time to pay the USD $6pp taxes, the payment options all said "no surcharge" or words to that effect, but then when I chose PayPal, it outlined the fees I would have to pay. In the end I didn't pay any fees, but just the lack of attention to detail... If they do this with their websites, what corners are cut on their aircraft? Oh and at the end I paid USD $11.20 which is apparently USD $6 x 2.

I'm a Gold QFF, and when it comes to AA baggage, how hard would it be to instead of saying "sorry no baggage for you" they see I'm Qantas Gold, and say "congrats you get 2 free 32kg bags on AA because you're OneWorld Sapphire". The amount of digging around I had to do to find this out myself, was annoying. Thanks Qantas.

Would not baggage allowance on an AA flight be more of an AA issue.
Many airlines ~ fare types do not have a baggage allowance. QF is a little unusual in that all fares have a checked bag alliance.

Baggage allowance is based on status on the day of flight. Which could lower, same or higher status, than when the reservation was made.
However have read online AA apply the status benefit applicable at the time of reservation or flight, which ever is better. Have looked on AA AAdvaantage but not able to find that info.

 

[encryptededdy]

Baggage allowance is based on status on the day of flight. Which could lower, same or higher status, than when the reservation was made.

Actually, I believe on AA they use the higher of your status when booking, and your status when flying.

 

[MikeG]

Would not baggage allowance on an AA flight be more of an AA issue.
Many airlines ~ fare types do not have a baggage allowance. QF is a little unusual in that all fares have a checked bag alliance.

I booked an AA flight as a reward flight via Qantas.com - hence it is Qantas' problem, as they are "Selling" me the flight. The Qantas.com website told me there was no baggage allocation with the flight, and that I had to purchase baggage separately - which is not correct as I am QFF Gold so I get two bags with these flights. Perhaps you see this as additional functionality, and yes it is. But Qantas is miles behind the competition when it comes to their web assets.

Baggage allowance is based on status on the day of flight. Which could lower, same or higher status, than when the reservation was made.
However have read online AA apply the status benefit applicable at the time of reservation or flight, which ever is better. Have looked on AA AAdvaantage but not able to find that info.

Qantas knows very well that my status lasts until well after the flight - so this is a no-brainer. My wife who is travelling with me has her Qantas Red status linked, so in that case she would have no baggage. Its not overly difficult for a competent web developer to add this in to make our lives a little easier by telling customers what they need to know. Its part of the User Experience (UX) design philosophy.

Post automatically merged: Mar 25, 2024

Actually, I believe on AA they use the higher of your status when booking, and your status when flying.

But only if you have AA status. AFAIK If you have OW status like I do, it only counts what it is when you fly... They have no way of knowing what it is when you book...

 

[CMA222]

New Zealand Red Tail Sale just landed in my inbox. Checked the J fares to Queenstown from Sydney and Melbourne. Fares and available dates displayed OK. Clicked on "View fare rules" and it responds with "Travel Class is not available". Are they promoting fares that cannot be purchased - or more likely another IT glitch.

 

[tdimdad]

Tonight it was the GV redemption engine's turn to crash. Tried twice and after submitting the payment details, it goes boink.
Well, tomorrow is a new day, full of new hope.

 

[elanshin]

Qantas let the QLD interns play with the clocks or something?

My flight is 15:00 tomorrow so im aware check in should be in ~45 mins and instead at 14:12 I get this SMS.

 

[JW]

Is it just me or others unable to routinely log in and/or do anything useful like purchase tickets. Unbelievable...more errors. Seriously poor.