The definitive thread on Qantas IT gripes

[bussyboy]

The Wellbeing app stopped syncing with my Samsung Health late yesterday. Same for my iPhone using wife not syncing with whatever app iPhones have. I have tried the usual uninstall and reinstall a few times. It gave me one updated step count but on 0 today.

Oh it wasn't just me!! Was trying to refresh so it captured reaching my step goal, not happy

I reinstalled twice it kept bombing the authentication after the PIN, presume it wanted to do MFA.

I noticed issues with QBR authenticating Wednesday evening too.

 

[flyingfan]

I had that problem yesterday. Closed app and restarted and it worked.

I tried that (on two devices) and no dice.

 

[drron]

Another who had problems. Did the delete and re install twice but wouldn't log on up to 11pm when I went to bed. Able to log on when I got up this morning ~ 9am.
Looks like the QFF interns were playing again. At least good to know the problem wasn't at my end and I only lost 2 QFF points.

 

[SYD]

Another who had problems. Did the delete and re install twice but wouldn't log on up to 11pm when I went to bed. Able to log on when I got up this morning ~ 9am.
Looks like the QFF interns were playing again. At least good to know the problem wasn't at my end and I only lost 2 QFF points.

I was trying to reduce my daily target around 11pm and it wasn’t working and gave up. Checked this morning and the lower target stuck - 1.5pts!

 

[Captain Halliday]

I also has this issue and this morning used the London method to save yesterday’s handful of points.

 

[johnjones878]

Anyone else encountering an issue where the horizontal left and right arrows scrolling for the top date row above the search results doesn't work, specifically within a month or two out? Happening for me on both chrome and firefox browsers as well as within the app and regardless of logged in or incognito etc. No issues scrolling when searching dates a year out or thereabouts.

 

[SYD]

Anyone else encountering an issue where the horizontal left and right arrows scrolling for the top date row above the search results doesn't work, specifically within a month or two out? Happening for me on both chrome and firefox browsers as well as within the app and regardless of logged in or incognito etc. No issues scrolling when searching dates a year out or thereabouts.

Yes, that’s been happening on and off for me. From memory, turning off flexible dates works. You still get the daily prices up top and can scroll.

 

[Cessna 180]

Anyone else encountering an issue where the horizontal left and right arrows scrolling for the top date row above the search results doesn't work, specifically within a month or two out? Happening for me on both chrome and firefox browsers as well as within the app and regardless of logged in or incognito etc. No issues scrolling when searching dates a year out or thereabouts.

Yes.

 

[flyingfan]

Wasn’t able to change goals yesterday so lost points too, on iOS.

To QF's credit, the steps yesterday ended up being over the goal when it eventually worked, so did get the (meager) points for yesterday and today. So all's well that ends well.

 

[Rich]

To QF's credit, the steps yesterday ended up being over the goal when it eventually worked, so did get the (meager) points for yesterday and today. So all's well that ends well.

Yes I always find I still get the points (which aren't merger when you have their health insurance). But I still can't get it to synch after 24 hours. Very frustrating.
Edit: Sorted. Issue resolved in Wellbeing settings, not Samsung Health. The Wellbeing synch issues help section coukd do with an update.

 

[bussyboy]

Took a while to reconnect data sources, but all sorted, and yesterday's steps fully counted