Would this be a voluntary or involuntary change?
I have a SYD-SIN / SIN-MEL-SYD booking (revenue). The return was originally booked on QF38 (dep 2340), connecting to QF440 (dep 1200) and gave me 1:50 for the transfer in MEL. A while back I received a flight change notice of QF38 being cancelled and I was moved to QF36 (dep 1940) but my domestic connection stayed the same, meaning 5:50 to spend in MEL. I have not accepted the change in my booking yet so it's still pending customer action in the system.
I've tried the call centre roulette twice but the agents have not gotten why I want to move to an earlier domestic connection and have insisted that QF440 at 1200 is the first flight on the day.
I see both from EF and QF that QF38 is back online and tickets being sold. To maximise my day in SIN, I'd like switch back from QF36 to my original booking on QF38. Would this go as a voluntary (customer requested) change or can I attempt to push this as an involuntary one?
Timing-wise, about two months before this trip I'll hop up to WP level and can try to raffle my way to the Hobart call centre. If the overseas centres are still equally clueless than earlier, I'm happy to wait for the opportunity to try Hobart because my travel dates are likely to be quiet ones so there's a high likelihood that QF38 has plenty of seats left (or an earlier domestic connection is available, if I need to go with QF36).