I am still chasing up SCs from February. 3 phone calls where the first 2 agents didn't know what original routing credits were, and the last agent who said "yeah yeah, all processed" but nothing happened with the posting of SCs. However, I did get the original routing points credited.
Still haven't had a reply to my email to
[email protected]. Any ideas on how to escalate would be appreciated.
The original routing was LST-MEL then MEL-BNE all in J for my daughter (pooling) and I.
30 minutes before the LST-MEL leg was due for take off, we got moved to an LST-BNE flight in a middle seat in economy.
This was during the last double status credits run.
I should not have to chase up SCs and refunds. Their systems should be able to transact this.