The Virgin Australia Newbie Questions Thread

[MEL_Traveller]

Got an email today from Velocity spruiking travel with partner airlines. Half way down is an entire section ‘sit back an lounge’… yet two of the lounges, the silver kris lounge in singapore and the QR al mourjan lounge are NOT available to velocity members unless travelling business class! Sure it states it in the fine print, but given its velocity, and sent to a platinum, if i didn’t know better i’d assume i was entitled to those lounges!

 

[henrus]

Got an email today from Velocity spruiking travel with partner airlines. Half way down is an entire section ‘sit back an lounge’… yet two of the lounges, the silver kris lounge in singapore and the QR al mourjan lounge are NOT available to velocity members unless travelling business class! Sure it states it in the fine print, but given its velocity, and sent to a platinum, if i didn’t know better i’d assume i was entitled to those lounges!

To be fair many have a number next to it but the Polaris lounge one is a little confusing as SM doesn't appear below :

 

[MEL_Traveller]

To be fair many have a number next to it but the Polaris lounge one is a little confusing as SM doesn't appear below :

Yeah, i know there’s a little number beside… but why pick those lounges when the email is directed at Velocity? They could have just said Qatar Gold Lounge and Krisflyer Gold lounge.

The reason I mentioned it is because pacifictraveller asked in post 717 whether they could access the Gold Lounge in DOH… and I was going to reply with ‘no, you get Al Mourjan’.

It was only because someone agreed it was the gold lounge that I had to go back and check the email’s fine print.

 

[Azro]

Quick one.
As Gold I have 2 lounge passes. Do they add up if I upgrade to Platinum or do I need to use them before so I don't lose them?

 

[MEL_Traveller]

Quick one.
As Gold I have 2 lounge passes. Do they add up if I upgrade to Platinum or do I need to use them before so I don't lose them?

You would have got the two lounge passes as silver. Go,d comes with lounge membership included.

The lounge passes continue to exist for one year after you attain silver. I used them when I was gold, so you don’t need to use them up before reaching a higher level.

 

[Azro]

You would have got the two lounge passes as silver. Go,d comes with lounge membership included.

The lounge passes continue to exist for one year after you attain silver. I used them when I was gold, so you don’t need to use them up before reaching a higher level.

I've realised those were from Silver, yeah. They are pretty much useless since I'm Gold, right? Can I gift them to someone?