Tiger airways simply the worst airline

[rwatts]

Why do so many people have this perception??

This is false, LCC do NOT cancel their flights last minute due to 'light loads' or 'not enough people'.

With so few aircraft, not operating a scheduled flight would stuff everything up. If you have to get the a/c with flight and cabin crew to the next location you may as well have passengers defraying the cost.

QF on the other hand do have enough aircraft handy to make dropping flights for load reasons feasible.

Richard

 

[clifford]

I just have to say that Tiger Airways is a very professional airline.

Compare that with some of the others.

What is this thing with Australians?

 

[ethernet]

I just have to say that Tiger Airways is a very professional airline.

Compare that with some of the others.

What is this thing with Australians?

60% on time performance is not professional. Airline is pushing it, Charter flight operator more like it. Not professional, and lacking integrity. "CONSUMER Tribunal (CTTT), after Tiger airways failed to give an answer to the fair trading".
As for canceling flights - easy - cancel them in both directions - problem solved.
Not taking responsibility for their own delays .. the list goes on.

Bit like the ADF news today - Integrity (secret webcam) (X) ; Courage(X) ; Honesty (X). Respect(X). Befitting (X). May not be illegal, but offensive to community values.

 

[TheInsider]

As for canceling flights - easy - cancel them in both directions - problem solved.

Still very hard to do. One of the routes can be something along the lines of MEL-SYD-OOL-MEL or even MEL-OOL-SYD. And pax down to MEL if TT do that.

 

[UP4014]

I just have to say that Tiger Airways is a very professional airline.

Compare that with some of the others.

What is this thing with Australians?

This a joke message right. :shock:

 

[ethernet]

Still very hard to do. One of the routes can be something along the lines of MEL-SYD-OOL-MEL or even MEL-OOL-SYD. And pax down to MEL if TT do that.

No, I meant that if Tiger wanted to Cancel a SYD-MEL say, because of light loading , they just ALSO cancel same plane MEL->SYD. As in don't disappoint one planeload, but do it by the planeloads (plural). If MEL->SYD->OOL, then easy, cancel 6 flights!

Although it is easy to ground a plane - say because you can claim more than one toilet is not working. The second most popular excuse is to say one crew member called in sick and will be 1.5 hours driving in (Tiger don't believe in having spare staff - even in the middle of flu season they assume linear sickness distribution).
If their management does 'sick' risk management, then it is clear they value paying pax delays/ inconvenience as worthless, and less than airport parking charges.

 

[clifford]

This a joke message right. :shock:

Not really. BTW, have you ever flown Tiger? No, I thought not.

Tiger's operational (ie flying) standards are exemplary. However, I can't say the same for their general management in Australia.

You also need to look at their operation in Asia, where the competition includes Jetstar Asia and Air Asia (and not to mention the likes of Lion Air which I flew recently). I'm more than happy to fly Tiger, because I know they are professional as far as the flying part of the operation is concerned.

And who are you to know this? As for me, I was a senior officer with the Australian Civil Aviation Authority...

 

[odysseus]

Not really. BTW, have you ever flown Tiger? No, I thought not.

I have. I still thought it was a troll message. Generalising that many Australians have something wrong with them because they don't have the same opinion as you is likely to encourage that impression.

You also need to look at their operation in Asia, where the competition includes Jetstar Asia and Air Asia (and not to mention the likes of Lion Air which I flew recently). I'm more than happy to fly Tiger, because I know they are professional as far as the flying part of the operation is concerned.

For me, I choose a flight for more than professionalism from the flight deck - but at that, I wouldn't suggest their local competition is less professional there in any case.

 

[pauly7]

Not really. BTW, have you ever flown Tiger? No, I thought not.

Tiger's operational (ie flying) standards are exemplary. However, I can't say the same for their general management in Australia.

..

Unfortunately their safety management is nowhere near 'exemplary' (In Australia).

http://www.australianfrequentflyer.com.au/community/travel-news/casa-serves-tt-show-cause-29587.html

 

[straitman]

As for me, I was a senior officer with the Australian Civil Aviation Authority...

The Civil Aviation Safety Authority (CASA) took over from the CAA on 6th July 1995.

With all due respect I have to say that things have moved on a long way from the CAA days until now so having worked for the CAA IMHO is largely irrelevent to this discussion.

 

[ethernet]

Ring Ring - Tiger do not answer the phone. 12 +calls no answer.

Australia +61 3 9999 2888 7am to midnight daily

9:38 Recorded Too Busy Hang Up (Easter Monday)
22:15 Number has been disconnected - several times << MOST COMMON <<
12:38 We regret all lines to the area you have called are busy (Tues)

I guess they have their reasons - as people who want to make a phone booking will not even get through.

 

[rwatts]

Tardy Tiger fails to lodge accounts

Sydney Morning Herald article - Tardy Tiger fails to lodge accounts

EMBATTLED low-cost airline Tiger has yet to file its 2010 company accounts, placing its directors at risk of criminal prosecution.

Lovely comment also comparing with Tiger's policy on late passengers.

I thought this came within the topic of "worst airline" but happy if mods believe it should be in Travel News.

Richard

 

[UP4014]

Re: Tardy Tiger fails to lodge accounts

Sydney Morning Herald article - Tardy Tiger fails to lodge accounts
Lovely comment also comparing with Tiger's policy on late passengers.

I thought this came within the topic of "worst airline" but happy if mods believe it should be in Travel News.

Richard

Yes, the late passenger comment was a great one.

Would seem Tiger is not professional on many levels, from the front desk, to the show cause, to sending in their tax return and they were late with that last year as well.

 

[ethernet]

Re: Tardy Tiger fails to lodge accounts

I know ASIC is slow, but after HIH and Ansett, Managed Investment schemes, Babcock and others, and last years late, and given they have not said 'extension granted' , they really should act 2nd time in a row. If there is a substituted accounting period in play, this should also be disclosed. Failing that, its an out and out breach. If its late again for 2011, well, they should be asking that question now. Three strikes - very hard to justify not applying a sanction - removing a director would give the others the right encouragement to do better.

 

[tigerairways]

Tiger airways sux

We arrived at the Melbourne check-in and the staff said "We don't fly to Darwin". I showed them my ticket and they asked someone else that said "We stopped flying to Darwin months ago". Turned out they cancelled the flight I booked a month after I paid for it and just sent 1 email only, no text or snail mail or anything to tell me amongst all their spamy mail it was just in the noise. Thanks tiger, even with 3 months to let us know you screwed up. We had to get last minute flights with another carrier at our expense to connect to our international flight in time. First time we tried tiger, I'll never make that mistake again! :evil:

 

[AaronBradford]

Nice username, and welcome to AFF.

They sent you an e-mail ... it's not really their fault you didn't read it and if you don't want to be on their mail list for the 'spamy' stuff you can unsubscribe.

Did you get your money returned?

 

[skeeo]

On a slightly more positive note, I was shocked the other day by Tiger, I had to call up the call centre to split an itinerary (5 people in 1 booking ref to 2 booking refs) Got through instantly and was done in a few minutes, hassle free.

 

[mango]

Tiger Airways is really the worst airline. They have an on-time rate of 55%!

 

[ethernet]

In the News: Tiger Airways forced to suspend Australian growth plan

"Tiger's chief executive, Tony Davis, said the Australian management team would be undertaking a ''strategic network review'', which would reconsider flight frequencies and departure times"

Sounds like this exec does not understand 'strategic'. It should include everything and kitchen sink as to why so many are NOT flying tiger. Even Jetstar worked out 'being evil' was going to hamper expansion. Operations Research will tell the best outcomes.

 

[UP4014]

Not really. BTW, have you ever flown Tiger? No, I thought not.

Tiger's operational (ie flying) standards are exemplary. However, I can't say the same for their general management in Australia.

You also need to look at their operation in Asia, where the competition includes Jetstar Asia and Air Asia (and not to mention the likes of Lion Air which I flew recently). I'm more than happy to fly Tiger, because I know they are professional as far as the flying part of the operation is concerned.

And who are you to know this? As for me, I was a senior officer with the Australian Civil Aviation Authority...

Was just re-reading some old Tiger threads and saw this this one. oh dear. :shock: