JohnM
Enthusiast
- Joined
- Jun 7, 2006
- Posts
- 11,431
- Qantas
- LT Gold
I can’t fault EK with their sorting of the delay. Timely text messages, emails with updated itinerary and just now a call from an agent in DXB to confirm things.
She was also checking about CD to my hotel there, but I pointed out that I had cancelled that hotel to avoid a likely no-show charge. At that point, last night, it didn’t look like I would need a hotel in DXB.
Now, scheduled to arrive at 2330h tonight, it looks like EK will sort tonight in a hotel, rather than me snoozing in the lounge.
They’re onto it. Full marks.
She was also checking about CD to my hotel there, but I pointed out that I had cancelled that hotel to avoid a likely no-show charge. At that point, last night, it didn’t look like I would need a hotel in DXB.
Now, scheduled to arrive at 2330h tonight, it looks like EK will sort tonight in a hotel, rather than me snoozing in the lounge.
They’re onto it. Full marks.