Two for one 2FOR1 flights on the Flyer Visa Credit Card when both pax hold CCs

[bcworld]

I've tried it about 12 separate times this week and there's no reference to the Credit Card at all on the list on the My Benefits page, let alone a balance.

Yup that's what happens. Here...I just went to My Benefits and got this:

Then I clicked My Benefits again in the left hand menu and get (after a loooooooong time):

If your balance is -7 I think you just have too many sectors for it ever to display.

 

[bcworld]

I booked another 2 for 1. Same thing happened again. 2 sectors (MEL-SYD-MEL) resulted in 4 flights being deducted. Overnight though the 6 deductions (above) for one return flight have disappeared leaving me with a balance of 0 which is now actually correct! Hoping the latest ones will disappear again now too sending it back to 0!

 

[pshepvic]

Update on this issue. I'm now up to 4 emails trying to get one of these sorted (it was deducted 4 times from two different accounts - a total of 8 credits deducted altogether as was a return flight).

After my 4th (not so polite) email I received a voicemail from someone at "head office" promising that they are working to resolve this in the system once and for all. He also said if I wanted to book using the credits that are missing to contact him directly to make a booking. So it sounds like it is being taken seriously, but unfortunately quite a slow process.