Uber cancellation request from Driver; is this the norm?

[leadman]

I recently switched from taxis to Uber to/from MEL airport because I'm fairly certain a taxi driver scammed my CC a few months ago. Everything seems fine, rides are good and the QF points are added to my account almost immediately. Except this morning. Booked the car and got a call from the driver asking where I was because Uber wasn't mapping the correct location (but I watched him on the map turning into about three streets to get to me). Asked me where I was going, as the app wasn't working, but he knew it was Terminal 1. It was a pleasant trip, but at the airport he asked could I cancel the trip as he could not end the journey in his system. I arrived at SYD and looked at the fare; tolls applied plus other costs, but no QF points and it shows I'm still in Southbank. The account says it's the penalty for the drivers time. I tried going through their Help menus, but forget it; better luck walking through a labyrinth!

Is this the norm for Uber when they have a problem? Is there a con here?

 

[VPS]

It doesn’t sound right

another example https://loyaltylobby.com/2024/11/16...rges-reader-au230-3x-for-sydney-airport-ride/

 

[Cynicor]

Sounds like a scam of some sort. I refuse to cancel the ride, always.
If you have a backup app it’s helpful as they tend to play a game of chicken, knowing you need to get somewhere

 

[leadman]

It's been billed correctly, $56, and I can see it in the Uber app in my activity, but it just shows that it's cancelled, and the ride went nowhere, i.e., there is no journey map other than the pick-up spot. Weird! The number plate also matched, along with the driver's name. But no points allocated.