Uber cancellation request from Driver; is this the norm?

[leadman]

I recently switched from taxis to Uber to/from MEL airport because I'm fairly certain a taxi driver scammed my CC a few months ago. Everything seems fine, rides are good and the QF points are added to my account almost immediately. Except this morning. Booked the car and got a call from the driver asking where I was because Uber wasn't mapping the correct location (but I watched him on the map turning into about three streets to get to me). Asked me where I was going, as the app wasn't working, but he knew it was Terminal 1. It was a pleasant trip, but at the airport he asked could I cancel the trip as he could not end the journey in his system. I arrived at SYD and looked at the fare; tolls applied plus other costs, but no QF points and it shows I'm still in Southbank. The account says it's the penalty for the drivers time. I tried going through their Help menus, but forget it; better luck walking through a labyrinth!

Is this the norm for Uber when they have a problem? Is there a con here?

 

[VPS]

It doesn’t sound right

another example https://loyaltylobby.com/2024/11/16...rges-reader-au230-3x-for-sydney-airport-ride/

 

[Cynicor]

Sounds like a scam of some sort. I refuse to cancel the ride, always.
If you have a backup app it’s helpful as they tend to play a game of chicken, knowing you need to get somewhere

 

[leadman]

It's been billed correctly, $56, and I can see it in the Uber app in my activity, but it just shows that it's cancelled, and the ride went nowhere, i.e., there is no journey map other than the pick-up spot. Weird! The number plate also matched, along with the driver's name. But no points allocated.

 

[tdimdad]

I've had cancellations before the ride. Usually during busy times when it first takes time to find a driver. Then they cancel on you. You submit a new request, only for the next driver cancelling, too. Lousy!

 

[Cynicor]

I've had cancellations before the ride. Usually during busy times when it first takes time to find a driver. Then they cancel on you. You submit a new request, only for the next driver cancelling, too. Lousy!

That’s fine if they cancel. But ones who ask you to cancel, or play chicken with your booking incur fees on you!

 

[Rick93]

That’s fine if they cancel. But ones who ask you to cancel, or play chicken with your booking incur fees on you!

I ask passengers to cancel, when I'm stuck in traffic, or the pick up is in a closed off street etc.
Don't assume drivers are aresholes, because we feel the same about passengers who are ALWAYS trying to rip us off ...

 

[Cynicor]

I ask passengers to cancel, when I'm stuck in traffic, or the pick up is in a closed off street etc.
Don't assume drivers are aresholes, because we feel the same about passengers who are ALWAYS trying to rip us off ...

How can a passenger rip you off? (Genuine question)

 

[Rick93]

How can a passenger rip you off? (Genuine question)

DiDi passengers willfully choose a fare type, that is about 40% less than the normal DISCOUNTED fare.
I assume Uber has similar tactics.
Eg. Sydney Domestic to city was around $40. six years ago. Today, using the 'cheap' options, you can pay just $17. for the same trip .... six years later.
What did YOUR pay go up by, in six years ??

 

[Cynicor]

Sorry, I’m confused. I thought we were talking about scams. But you just seem to be arguing that the amount Uber charges/pays you is lower?
Regardless, if the driver is stuck in traffic I’d assume they can cancel it themselves. I understanding with some apps that otherwise this would create a fee for the passenger.