Un helpful check in staff

[timmitch]

Checked in this morning to fly with qantaslink and asked for 1b or 2c like i normally do and the lady at the front desk was like sorry all the seat are book and you can only get what you are given. I find this funny as I'm here one and a half hrs early and every other time it's fine. Couldn't even pick my seat for my 1 o'clock connection either. Can't say I was real impressed with the customer service today.

 

[TheInsider]

Don't understand how the staff are unhelpful when you are not given the seat you demand.

 

[serfty]

What flight - maybe we can check a seat map/loadings for you?

 

[timmitch]

I didn't demand any. I asked and was no sorry. Then asked can my mum sit with please? Was told " oh I will have to rearrange the flight seats to make it happen" with attitude. Again which was funny since we the first 2 ppl to check in. Oh well end of rant. She might of got me on a bad day and me her

 

[munitalP]

I didn't demand any. I asked and was no sorry. Then asked can my mum sit with please? Was told " oh I will have to rearrange the flight seats to make it happen" with attitude. Again which was funny since we the first 2 ppl to check in. Oh well end of rant. She might of got me on a bad day and me her

Look at the SEQ number on your boarding pass and your mums and let us know what it is...

 

[timmitch]

Mine is 10 and mums is 11.The lady at check in did put us next to each other in the end. May I ask what the seq number is?

 

[kirk7]

its the checkin sequence...so you are number 10 and 11 that have checked-in

 

[timmitch]

I am guessing it's number you checked in for the flight am I right? If so I see why I might not of got the seats. Anyway rant over...

 

[medhead]

Online check in.


Sent from the Throne

 

[simongr]

So nine people checked in ahead of you. Also any number of people could have pre-selected seats as well. The airport is not the place to make sure you get the seats you want.

 

[serfty]

I didn't demand any. I asked and was no sorry. Then asked can my mum sit with please? Was told " oh I will have to rearrange the flight seats to make it happen" with attitude. Again which was funny since we the first 2 ppl to check in. Oh well end of rant. She might of got me on a bad day and me her

If you can provide the flight number, we may be able to check to see how full the flight actually is.

Without that and once it's departed, such will be much harder.

 

[freepyjamas]

I found this one a bit odd:

Last week, flying melbourne to canberra. Was travelling with a non-status colleague (I'm WP) and selected seats online, sitting together in an exit row, middle and aisle. On the day of travel, another colleague decided to join us. So at check in (at the Valet desk) I asked if No.3 could sit with us in the exit row.

Her response was 'no'... the best I can do is seat you all together down the back.

So we get on the plane, and it turns out that the window seat in our exit row is free. And in the exit row directly behind us, there are two seats free. The plane is only about 70% capacity.

Ask the FA if my colleague (who's 6ft 6) can move. No problem, and he joins us.

Pretty weird that 50 minutes before departure the check-in chick couldn't put the three of us together in the exit row.

Sometimes you just get people who don't try to help.

 

[Robert K]

Or maybe people missed their flights?

 

[richie9x]

Honestly I can't see what the check in agent did wrong. Passengers with status can select their seats when they have made their booking. It is probable that those seats had already been selected. Passengers with no status can select their seats when they check in.

If it is important to you to get a particular seat it might be best for you to check in online. Which you can do up to 24 hours before the first flight in your booking.

Also if there is a light load they have to maintain the balance of the plane. So even if there are free seats up the front then the agent might not be allowed to assign particular seats so as to maintain the centre of gravity of the plane.

 

[jpk]

I have noticed this trend over the last 18 months or so. Airport staff that really aren't interested in moving you because it means work for them. They often claim flight is full (EF says otherwise) or it's too late (90 mins before). Jetstar staff are particularly bad and rude at this.

timmitch : passengers with status can select seats ahead of time on most flights. Also, checking in online 24 hours before the flight will give you a better seat selection than at the airport. In this case the airport staff probably did all they could for you.

 

[N860CR]

If say the OP was left feeling let down by the attitude of the staff member. I've come across far too many QF ground staff who treat customers with total contempt and I would hazard a guess that this is how it went down in this instance. Somewhere along the way airport ground staff developed an attitude and forgot the "customer service" part of their title.

 

[Standby]

I found this one a bit odd:

Last week, flying melbourne to canberra. Was travelling with a non-status colleague (I'm WP) and selected seats online, sitting together in an exit row, middle and aisle. On the day of travel, another colleague decided to join us. So at check in (at the Valet desk) I asked if No.3 could sit with us in the exit row.

Her response was 'no'... the best I can do is seat you all together down the back.

So we get on the plane, and it turns out that the window seat in our exit row is free. And in the exit row directly behind us, there are two seats free. The plane is only about 70% capacity.

Ask the FA if my colleague (who's 6ft 6) can move. No problem, and he joins us.

Pretty weird that 50 minutes before departure the check-in chick couldn't put the three of us together in the exit row.

Sometimes you just get people who don't try to help.

No doubt some people can have bad days/shouldnt be in customer facing roles, also very possible that the middle seat was preselected by someone who decided to ODU ,or was OP uped thus it was available

 

[timmitch]

Qantas link flights you can't book your seat. Or i couldn't anyway. I am a gold member. What was funny when plane took off. No one was sitting in 1a or 1b. May be I upset her one other time. I reckon it was more the attitude I got that gave me the ****

 

[simongr]

[-]The seat selection page says available on all domestic flights:[/-]

Qantas Seat Selection | Advance Seat Selection

 

[RB]

Qantas link flights you can't book your seat. Or i couldn't anyway. I am a gold member. What was funny when plane took off. No one was sitting in 1a or 1b. May be I upset her one other time. I reckon it was more the attitude I got that gave me the ****

Not sure where you were flying from but I have seen many QLink flights with row 1 empty- I have been allowed to move there after takeoff & sometimes asked to move back for landing (balance issues from what I understand).