Underwhelmed by first QF flight as WP

[Mal]

So how the cabin staff aware that you are the Platinum?

It is listed on the flight manifest that the CSM looks after, but also there is a mini-manifest of Plats/Golds (and other "important" pax) that is also printed. If you're ever greeted onboard as a Plat or Gold, usually the CSM or CSS is carrying a 1-2 page printout - that is the mini-manifest.

 

[NM]

So how the cabin staff aware that you are the Platinum?

Your FF status, as included in the PNR, is included on the passenger manifest. It shows if a Qantas or other OneWorld FF member and the status level.

 

[toronto]

It is listed on the flight manifest that the CSM looks after, but also there is a mini-manifest of Plats/Golds (and other "important" pax) that is also printed. If you're ever greeted onboard as a Plat or Gold, usually the CSM or CSS is carrying a 1-2 page printout - that is the mini-manifest.

I am a Platinum since Oct 2010 and never ever greeted on a plane!

 

[TonyHancock]

So how the cabin staff aware that you are the Platinum?

I believe they have a list of WP's on the flight.

Every international flight (economy) I have taken in the last 18 months the CSM has come to see me to give me the express card.

He has a sheet of paper in his/her hand that I believe has the WP's on with their seat numbers.

Typically the CSM has looked at the sheet of paper and then greeted me by name, welcoming me back and asking if there is anything they can get for me.

I thought I was being quick with my response there and I was beaten by three others!!!

 

[Mal]

I am a Platinum since Oct 2010 and never ever greeted on a plane!

The Qantas Plat experience is very variable. What is supposed to happen (on International flights) is that the Cabin Service Manager (Head of FAs), or the Cabin Service Supervisor (head of FAs in your cabin) is supposed to welcome you by name and ask if there is anything they can do. This is supposed to happen (It was an improvement launched about 3 years ago), but, experience shows that this is rarely done by staff these days.

 

[toronto]

The Qantas Plat experience is very variable. What is supposed to happen (on International flights) is that the Cabin Service Manager (Head of FAs), or the Cabin Service Supervisor (head of FAs in your cabin) is supposed to welcome you by name and ask if there is anything they can do. This is supposed to happen (It was an improvement launched about 3 years ago), but, experience shows that this is rarely done by staff these days.

When the will approaching you- "is supposed to welcome you by name and ask if there is anything they can do".
What you can ask if you are flying in Y?

 

[Mal]

When the will approaching you- "is supposed to welcome you by name and ask if there is anything they can do".
What you can ask if you are flying in Y?

Anything! Whether you get it or not is another story

Have a read through: http://www.australianfrequentflyer.com.au/community/your-questions/wp-perks-when-in-why-25762.html

 

[Bundy Bear]

I think you should expect what you pay for, any bonus from status is an extra. after nearly 6 years of flying QF i would love an OP-UP, but am yet to get one, but I far from expect one.

Personally I expect professionalism, as on time as possible, and a safe uneventfull flight

Fuzzy is exactly right, Op ups are rare.

On another note you can't loose the username but seems like someone can use the same avatar. Maybe I should use the serfty inspired avatar. :-|

 

[toronto]

Anything! Whether you get it or not is another story

Have a read through: http://www.australianfrequentflyer.com.au/community/your-questions/wp-perks-when-in-why-25762.html

Thanks for link. Very helpfull.

 

[oz_mark]

Fuzzy is exactly right, Op ups are rare.

On another note you can't loose the username but seems like someone can use the same avatar. Maybe I should use the serfty inspired avatar. :-|

Absolutely - and we can petition admin to fix your name

Won't help with the opups though.

 

[straitman]

Absolutely - and we can petition admin to fix your name

Won't help with the opups though.

I'll vote for that :!:

 

[Oneworldplus2]

I have found it is best to just keep your expectations low, then you will appreciate all the good things which do happen from time to time.

Agree with JohnK comments.

I board a QF with NO attitude.

If its a flight with good cabin service/food etc then thats great and a bonus.

If its a flight with poor service, then so be it! I no longer get upset or annoyed because I had no attitude.

+1 on both accounts. But it is kind of sad to lower your expectations so that you don't get disappointed l feel. However, above all l am most pleased/happy to get from A-B (or even C-D) in one piece.

 

[straitman]

At the risk of coming across as having too high expectations of QF, I was dissapointed with my recent SFO-SYD flight in Y.

Well I'm hoping for better on my next flight!

Timba-Jet,

What were you expecting from them :?:

 

[Sprucegoose]

The Qantas Plat experience is very variable. What is supposed to happen (on International flights) is that the Cabin Service Manager (Head of FAs), or the Cabin Service Supervisor (head of FAs in your cabin) is supposed to welcome you by name and ask if there is anything they can do. This is supposed to happen (It was an improvement launched about 3 years ago), but, experience shows that this is rarely done by staff these days.

Dorothy Carmichael is the only CSM to professionally carry out her CSM duties as outlined above on a flight from CBR to MEL and I have never forgotten it!

I was so impressed I wrote to Qantas and told them so!

 

[FuzzyAUS]

On another note you can't loose the username but seems like someone can use the same avatar. Maybe I should use the serfty inspired avatar. :-|

Hi Bundy,

I am happy to remove it on AFF, i have had the nickname and picture since 06/07, and use it on all the places i can.

i had it set as my profile picture since joining, but only realised last night that it wasnt showing up on posts so went hunting for what setting i had wrong.

Cheers
Fuzz

 

[russ]

So how the cabin staff aware that you are the Platinum?

I find that the best approach is to tell them. On boarding the plane, I say in a very loud voice "DO YOU KNOW WHO I AM?!". I wave my boarding pass at them and they are always impressed. (Or at least I think so... they typically frown which I think means they are worried about having someone of my status on the flight and not sure whether to address me as Sir, Mr Russ or just Russ.)

Just to be sure, I put NGCI bag-tags on my hand luggage and make sure I put it in the overhead bins with the tag hanging out so the crew can see. I also make a point of introducing myself to other passengers and telling them that if a crew member takes me to first class, it is not because I have complained about sitting next to passengers of lower status.

If I do not receive a greeting, express card or special headphones, I assume that the relevant staff-member is on work experience and press my call button and politely demand to speak to the captain. I explain my status to the captain who is suitably impressed as above.

All in all this works very well and I am always given wonderful service by QF. My only niggle is that almost every flight, a crew member accidentally spills red wine all over me. I wonder what the odds are of that? Anyway, they are always super-polite after spilling it all over me, giving me a big smile and saying that they are "soooooooo sorry!"

 

[Heleigh]

Russ maybe the red wine spillage and and the sooooooo sorry - may be reprocussion from the DYKWIA entry and the NGCI bag tags hanging out. lol

Serious note I fly J and F as WP rarely acknowledged by name or greeting in J, F is a little different some great to poor welcome - as Bossreggie stated it can be underwhelming which the fare is paid for so go figure.

When meal is served in J CSA always looks at seat chart and say "how are you Ms heleigh we are seving blah blah.

In F CSA will introduce themself and ask if the is anything they can do.

both J and F it is up to CSA attitude (warmth / cool) can make or break the flight.

 

[Durin's Bane]

Most of my QF flights as WP have been better than average, but now I'm just lowering expectations (unfortunately).

These days in J and Y I get on board, pop my BOSE QC15's on and enjoy the IFE. Food and drink is better than most other airlines so don't ever have any complaints about that.

I have to say that I have not had "bad" service on any QF flights, just high expectations not being met.

 

[Jobu]

I find that the best approach is to tell them. On boarding the plane, I say in a very loud voice "DO YOU KNOW WHO I AM?!". I wave my boarding pass at them and they are always impressed. (Or at least I think so... they typically frown which I think means they are worried about having someone of my status on the flight and not sure whether to address me as Sir, Mr Russ or just Russ.)

Just to be sure, I put NGCI bag-tags on my hand luggage and make sure I put it in the overhead bins with the tag hanging out so the crew can see. I also make a point of introducing myself to other passengers and telling them that if a crew member takes me to first class, it is not because I have complained about sitting next to passengers of lower status.

If I do not receive a greeting, express card or special headphones, I assume that the relevant staff-member is on work experience and press my call button and politely demand to speak to the captain. I explain my status to the captain who is suitably impressed as above.

All in all this works very well and I am always given wonderful service by QF. My only niggle is that almost every flight, a crew member accidentally spills red wine all over me. I wonder what the odds are of that? Anyway, they are always super-polite after spilling it all over me, giving me a big smile and saying that they are "soooooooo sorry!"

ROFL - Russ, I think we work together!

 

[Oneworldplus2]

ROFL - Russ!

+1
Best post so far on AFF this year!

Russ - I wave my boarding pass at them and they are always impressed.

OT; I have seen WP's put their BP's in such places so that everyone can see the QF Plat part. Some people and their ego's. LOL