To
dfcatch
Well said. I'm not a plat flyer, just a goldy. But that still means I contribute something to QF's bottom line as all pax do.
In reply..
1. Food. I was once a very vocal advocate of QF and encouraged many friends to join QFF which they did. Over recent years I have found service on the ground and in the air becoming more of an issue I care to deal with. The local primary school tuck shop often offers food more inspiring than the Neil Perry offerings. It must be a Sydney thing that finds the NP food inspiring. A crumbly muffin with/out apple on a short domestic flight is not worth the effort. The person who decided on the tuna roll for lunch should be removed immediately.
Asking for the second cup of coffee or soft drink brings a scowl from many a FA on both short and long haul flights. I tried once the advertised open bar on a J class international flight in the middle of the night. The resultant scorn from FAs who thought that area was their domain to gossip free from pax was evident. I was told I was given water hours ago. Sorry I didn't use the ignore button. Sheesh.
2. Staff. As has been said many times here and elsewhere expect the unexpected or the only consistent thing is inconsistency. I'm a reasonable person, quiet and undemanding but I seem to often get the bi polar FAs. Either helpful or the complete opposite. I would expect all pax to be treated with professionalism and courtesy regardless of status and I don't seek special treatment. However a large number of FAs really need to reassess their attitude. I had an incident last year with an out of control kid in front using the recline button as a toy over and over as well as banging on the seat. This resulted in a mess on my clothing and laptop. I rang the ignore button and eventually a FA arrived. When told what happened he shrugged his shoulders and went on. No offer of anything to clean myself and computer. I asked to speak to the CSM and he told me he was! Name badge hidden of course. Complaints to QF customer care have resulted in an offer of compensation which I accepted however the compensation never eventuated despite reminders. I'm persistent.
That and the fact that a points request for upgrade to a near empty cabin are ignored, lost luggage with no apology, arriving at a partner airline checkin and immediately being offered a better seat or upgrade, attempts at booking award flights on a dysfunctional website, and many other things have made me reassess my loyalty to QF. Flight price is another factor with decent airlines offering a better and more consistent product.
My status is achieved mainly from a few QF flights with a good deal more partner airlines contributing to my status credits and FF points.
I'm bound to be shot flaming arrows from many QF loyalists here but that is just my experience over 17 years and how I feel now.
I'm sure if they served up a log of S***e it would fit the description of savory. Ok, I gotta leave it at that and take a walk.
