eastwest101
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Yes I agree with MEL_Traveller - its possible UA don't even understand the nature of your complaint yet, or they are deliberately trying not to understand. Possibly because it is a complex but legitimate complaint about breach of contract.
As bookings systems are electronic and can be changed/modified/tampered with - you will need to prove you were booked on the original LA-Aspen flight, then prove that you flew the UA LA-Grand junction flight (this will be difficult if you don't have the LA-Grand Junction boarding pass) and thus prove that UA didn't scan your boarding pass at the departure gate at LAX. It also wouldn't hurt to be able to prove that you took bus from Grand Junction to Aspen. Once you prove all of this with documentary evidence - and feel free to collect as much as you can from any documentary source that you can think of like photos, boarding passes, bus tickets, mobile phone records, luggage tags, credit card statements and baggage receipt stubs. I know that this can be a PITA but its the only way (that I can think of) that will get you some satisfaction/resolution.
When you can prove all this, and I wouldn't be relying on UA to help you out at all, then you have your breach of contract or go down the denied boarding argument road if you really feel that you are committed to that line of argument.
Whatever line of argument you take - once the evidence is there and undisputable, then you can start talking compensation. I think you've been very kind to UA so far in my opinion, if it had been me in the same position I would have tried to take them to the cleaners! Consider that you also may have had to change accomodation, lift tickets, lost a days skiing and all the other costs associated with bus trips etc and booking new flights from Denver to LAX as well as the refund from UA for the un-used Aspen-LA flights (which to their credit UA has already refunded).
Its another example of a good reason to keep all boarding passes, ticket printouts, T&C paperwork and screenshots of bookings until all flights are flown and credited correctly to the relevant FF scheme.
As bookings systems are electronic and can be changed/modified/tampered with - you will need to prove you were booked on the original LA-Aspen flight, then prove that you flew the UA LA-Grand junction flight (this will be difficult if you don't have the LA-Grand Junction boarding pass) and thus prove that UA didn't scan your boarding pass at the departure gate at LAX. It also wouldn't hurt to be able to prove that you took bus from Grand Junction to Aspen. Once you prove all of this with documentary evidence - and feel free to collect as much as you can from any documentary source that you can think of like photos, boarding passes, bus tickets, mobile phone records, luggage tags, credit card statements and baggage receipt stubs. I know that this can be a PITA but its the only way (that I can think of) that will get you some satisfaction/resolution.
When you can prove all this, and I wouldn't be relying on UA to help you out at all, then you have your breach of contract or go down the denied boarding argument road if you really feel that you are committed to that line of argument.
Whatever line of argument you take - once the evidence is there and undisputable, then you can start talking compensation. I think you've been very kind to UA so far in my opinion, if it had been me in the same position I would have tried to take them to the cleaners! Consider that you also may have had to change accomodation, lift tickets, lost a days skiing and all the other costs associated with bus trips etc and booking new flights from Denver to LAX as well as the refund from UA for the un-used Aspen-LA flights (which to their credit UA has already refunded).
Its another example of a good reason to keep all boarding passes, ticket printouts, T&C paperwork and screenshots of bookings until all flights are flown and credited correctly to the relevant FF scheme.
Strictly speaking - it may also have been some sort of US security breach or certainly a UA policy breach that UA gate agents boarded a plane with some boarding passes re-printed and others not, some scanned and some not, for two different destinations and then intentionally sent the plane off to Grand Junction due to the weather in Aspen.
