Unnecessarily complicated loyalty program rules & features

[Mattg]

What's the most pointlessly complicated or poorly explained rule/feature of a loyalty program that you've come across?

 

[AIRwin]

I initially found it difficult to understand JASA

 

[SYD]

I initially found it difficult to understand JASA

Many people did and would refuse to believe that the sweet spots existed. Oh, I miss those days!

 

[RooFlyer]

What's the most pointlessly complicated or poorly explained rule/feature of a loyalty program that you've come across?

The Accor eco-system of 'paid cards' (how they relate to each other etc). Every time I try to understand it by reading the threads here, I end up with my head buried underneath a pillow.

 

[WilsonM]

What's the most pointlessly complicated or poorly explained rule/feature of a loyalty program that you've come across?

You're still annoyed about the intercon suite upgrade aren't you...

But in all seriousness, the general PQP/PQS/PQD and similar rules of US programs are a general pet peeve.

 

[DAC1]

Pointlessly complicated feature: Qantas’ IT which makes it impossible to easily book moderately complex award bookings or change even some of the most simple award bookings online.

Pointlessly complicated rule(s): Overly complex lounge entry arrangements (VA and SkyTeam airlines being the main culprits).

 

[jase05]

I still haven’t got my head around the various Star Alliance programs. I would estimate that out of my flights the ones that I have to chase up the most for points are Star Alliance. I’m not sure why they make it so hard to earn points across their alliance and a couple of times I’ve just given up in the end.

 

[flyingfan]

Not all QF status credits are credited equal. Some contribute to lifetime and/or P1, but only if it’s not from a credit card/it’s called Loyalty Bonus/divisible by a prime number/comes doused with Neil’s vinaigrette. The T&Cs and list of ^*#%+ are long.

VA’s rolling status credit earn also confuses me in how much I have to earn when.