I didn't answer any of them. Google told me it was an AGL call centre numberSeems excessive.
Did they offer anything tangible?
What's their reasoning for you returning to them? Carrot?
I didn't answer any of them. Google told me it was an AGL call centre numberSeems excessive.
Did they offer anything tangible?
What's their reasoning for you returning to them? Carrot?
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Unfortunately for most phone systems - the number shown may NOT be the real number.I didn't answer any of them. Google told me it was an AGL call centre number
I didn't know this was possible! Thanks so much for the warning.Even worse, if you use callback it often calls the hidden number NOT the shown number, just like with email addresses showing up.
I signed up during the 35K promotion (a few days before it finished). I just received 10K bonus points for electricity (thought it was meant to be 20K!?). I haven't received the gas bonus points yet. However, I'm starting to suspect they placed me onto the new 15K promotion instead.....!
That's BS. Ring back. I had to ring NINE times for my points to be credited accurately and every single time I was told a different story.I just noticed i'd only received 10k points - contacted them and was assured the other 10k would arrive within the 45 day timeframe.
I've switched out as well.On a somewhat related note - having received my 35k points and used the $200 credit I switched out to another provider only to be sent a 'why are you leaving us' email with an offer of $225 per fuel credit ($450 in total) to stay (or in my case transfer back) to AGL.
Well OK then! I'm all for free money!
So $35k points plus $425 in free electricity and and $225 in free gas!
Loving life!
Interesting. How does this work?On a somewhat related note - having received my 35k points and used the $200 credit I switched out to another provider only to be sent a 'why are you leaving us' email with an offer of $225 per fuel credit ($450 in total) to stay (or in my case transfer back) to AGL.
Well OK then! I'm all for free money!
So $35k points plus $425 in free electricity and and $225 in free gas!
Loving life!
Bugger VIC not included, another disadvantage of living in Vic.Kind of - Electricity had been moved over and I had seen the first bill (shortened month) from the new provider, but Gas had not transferred.
This was the email....
View attachment 401141
Which led to this page....
View attachment 401142
I wasn't going to argue....
So from what I can tell there is noway to message or email the support team regarding the issue?That's BS. Ring back. I had to ring NINE times for my points to be credited accurately and every single time I was told a different story.
So from what I can tell there is noway to message or email the support team regarding the issue?