Hey guys,
Not sure if this has already been asked (and apologies if it has) but was hoping for some guidance on my situation. I've got a J booking from Mel to Calgary with one flight NRT - BKK in Y. J availability was not there at the time of booking. However looking at the flight today and it appears that some has appeared. I've had a fair bit of luck in the past with doing a "Correction of Cabin" request but on calling tonight I was informed that they do not have access to the *A system and therefore could not assist.
Is this a case of HUACA or is this really a limitation post merger?
She gave me the choice of cancelling the existing booking and trying to re-book with OW but obviously don't want to go down that route. I'm completely happy to go in Y but can't pass up the opportunity to upgrade that leg if there is a way to do so
TIA