US Dividend Miles - Award Booking Questions and General Discussion

[MEL_Traveller]

When you call the USDM Skype number +18006221015

Ive never used that number... dunno if it makes a difference but I use the normal reservations number listed in the USDM guide...

 

[smit0847]

Can overseas (not American) USAir call centres do *A award bookings???

Could try one of these numbers? http://www.usairways.com/en-US/contact/reservations.html

 

[get me outta here]

I'm still trying on +18004284322 but those storms are still making them impossible to get through to. They must all have taken the day off. Hoping I don't miss out on my F flights.

The UK ph no doesn't seem to work.

 

[bigsleep55]

Full credit to MEL_Traveller for this one:

That is the process I've always used as well but since Tuesday, it has not worked. I haven't spoken to a human at US airways in about 40-50 attempts. This weather is BS.

 

[MEL_Traveller]

That is the process I've always used as well but since Tuesday, it has not worked. I haven't spoken to a human at US airways in about 40-50 attempts. This weather is BS.

but it is understandable. 6500 flights cancelled. Airports closed. tens of thousands stranded.

and then there are some people complaining on threads all over the net because they can't book their first-class-multi-segment rule-busting I-want-as-much-champagne-as-I-can-get trip around the world on the carrier they want. right NOW NOW NOW. (rant not aimed at you bigsleep55 )

 

[bigsleep55]

but it is understandable. 6500 flights cancelled. Airports closed. tens of thousands stranded.

and then there are some people complaining on threads all over the net because they can't book their first class multi-segment rule-busting trip around the world on the carrier they want. right NOW NOW NOW. (rant not aimed at you bigsleep55 )

What I mean is, who cares about those stranded? Not me!

 

[get me outta here]

I am intrigued though that they don't seem to be taking any calls from anyone no matter how dire it is.

 

[burmans]

What I mean is, who cares about those stranded? Not me!

Yep, and the flip side of that is they really, really don't care about you either!

 

[bigsleep55]

Guys, just got through and on the phone to them now. Though showing availability on UA, their system isn't showing anything? Any ideas?

Trying to get from PER - West Coast USA/Canada (Vancouver, SFO, LAX) 28th June
Returning 24/25th July.

 

[MEL_Traveller]

Guys, just got through and on the phone to them now. Though showing availability on UA, their system isn't showing anything? Any ideas?

Trying to get from PER - West Coast USA/Canada (Vancouver, SFO, LAX) 28th June
Returning 24/25th July.

which flights? and they were showing 'saver award' but USDM can't see?

 

[bigsleep55]

which flights? and they were showing 'saver award' but USDM can't see?

28 JUNE 2014
TG484 PER-BKK
TG662 BKK-PVG
AC26 PVG-YVR

All in business class and yep, showing as saver award in UA

 

[hummel]

28 JUNE 2014
TG484 PER-BKK
TG662 BKK-PVG
AC26 PVG-YVR

All in business class and yep, showing as saver award in UA

Only seeing Y for TG484/TG662 on AwardTravelr...

 

[MEL_Traveller]

28 JUNE 2014
TG484 PER-BKK
TG662 BKK-PVG
AC26 PVG-YVR

All in business class and yep, showing as saver award in UA

The TG484 should be fine, but the problem might be the 662 which leave just after midnight. USDM has problems seeing this sometimes and the flight needs to be requested for the day before you wish to travel. So you'd need to request that flight on 28 June (even through departing 29 June).

This can create some problems for USDM if the connecting flight (from PER) now leaves 'before' the connecting flight.

I've had a problem with this before, if it doesn't work, then try booking the 662 first, then work back and add the PER-BKK flight second.

As hummel points out - if awardtravel is only showing Y class, it is possible United is returning phantom availability, but this isn't normally a problem for TG.

 

[bigsleep55]

As hummel points out - if awardtravel is only showing Y class, it is possible United is returning phantom availability, but this isn't normally a problem for TG.

Thanks for the replies guys. I've been running out other options with the agent. Seems their system might have switched over to OW now. She offered a mix of OW and *A which blew my mind. Problem is I might have to take one option which is CX552 (virgin operated) then UA from SYD to SFO. It is the best connection wise and gives us an extra day.

 

[Shanye2233]

I have been calling all week and getting the message due to extreme weather we cant give you the best possible service please call again later. Has any1 else had the same issues or do they know its me calling

 

[MEL_Traveller]

I have been calling all week and getting the message due to extreme weather we cant give you the best possible service please call again later. Has any1 else had the same issues or do they know its me calling

lots of people with the same issue. there have literally been thousands of flights cancelled and airports have been closed. Lots of people trying to rebook.

 

[Shanye2233]

So we can now book o/w and *A with usdm?

 

[markis10]

I have been calling all week and getting the message due to extreme weather we cant give you the best possible service please call again later. Has any1 else had the same issues or do they know its me calling

Are you snowed in and need to make changes shayne2233, if not turn the telly on, there are millions that are :shock:

 

[hummel]

So we can now book o/w and *A with usdm?

I'd be VERY surprised if we could....

 

[MEL_Traveller]

Thanks for the replies guys. I've been running out other options with the agent. Seems their system might have switched over to OW now. She offered a mix of OW and *A which blew my mind. Problem is I might have to take one option which is CX552 (virgin operated) then UA from SYD to SFO. It is the best connection wise and gives us an extra day.

CX552? operated by Virgin? you might need to explain where that is from/to?