Using Qantas Rewards for China Eastern flights

[Adrian Guest]

Anybody else having trouble with China Eastern reward bookings?
Even though I have a Qantas e-ticket itinerary and receipt, China Eastern has no record of my booking. When I visited their Melbourne office I was told that Qantas had to contact them with the booking information. When I contacted Qantas Customer Care I was told nothing could be done until China Eastern gave THEM the booking code (which, they said, could be months away).
So I am being told two totally different stories.
Qantas has assured me that the booking is confirmed - but not according to China Eastern.

 

[cvmceg]

Thanks for the tip! I tried that and had a really quick turnaround - and like you, my seat allocations now show up on my Qantas manage booking page.

How long did it take to show up on your qantas booking ?

 

[Monya Meow Meow]

Thanks for this advice, followed it and had success!

How far out from your flights were you? MU allocated me seats but they have yet to show on QF app for me.

I was around 8 months out when I first emailed them to allocate seats.
Emailed them again a couple of weeks back after my flight was changed.

Both times the responses were pretty quick and I think the change was reflected in the QF app after a few hours or so.

 

[cvmceg]

thanks for the reply. hmm no such luck for me in the app sadly, I am 11 months out from flight though...