I was in Melbourne last night - booked on the last Virgin flight back to Sydney. It was cancelled, called the centre who advised me to speak to ground crew. In the meanwhile I was rebooked onto a flight leaving Melbourne on Sunday morning.
Ground crew insisted that the call centre should assist me, so I rang them again. Call centre emphatic that the Sunday flight was “the best they could do”.
Finally figured out that I needed to ask to be booked a flight back on another carrier. It was certainly never going to be offered to me by anyone at Virgin as a proactive solution.
Have just landed after taking the first Qantas flight out.
I was pleasantly surprised by the Qantas experience (until now, have been primarily flying Virgin and I am gold with both airlines).