Update to the below: Just called Velocity and experienced the worst service I have received from any airline, when quired about the missing points I was told these are not awarded until after the promotion is finished, when I questioned this was told it is in her terms and conditions to which i responded that is incorrect and not what it states on the website, she didnt want to know about it and said amex have different terms and conditions, I then asked to speak to a superviser and she said that she was the superviser so i then asked to speak to her manger and she no you can send an email complaint, to which i did respond by saying that is pathetic and she shound not be in the position if that is how you treat your Platinum members (yes I know may have been a bit irate but she just would not take any notice) she then hung up. To me that is just down right unprofessional, the fact is she was wrong and refused me to speak to anyone else to resolve it. The whole attitude and tone was nothing like I have ever experienced. Can anyone help with a complaints number or is this just to hard for Virgin?
My points hit the Velocity account on the 6th still no second 15% bonus, contacted amex who advised they contacted Velocity who in turn said it was a one off glitch and the points should have posted but Amex was unable to rectify on my behalf with Velocity and I need to call them!!!! So much much for Centurion Service, not sure how Velocity knows my account is Premium but about to find out.
