Velocity Family Points Transfer

[peakhour]

Hi All

I need to transfer points to my wife's account but it can't be done online.

I called the call centre and they said they membership team have gone home.

I am needing the points for an urgent redemption but the call centre said I have to call back in business hours Monday to Friday to transfer the points?!?

Does anyone have any tips as to what to do, when I explained it was urgent, the call centre hang up on me.

Thank yoiu

 

[AIRwin]

You can just book for your wife using your points directly?

 

[peakhour]

You can just book for your wife using your points directly?

Thanks, but obviously if I had enough points I would do that.

I need the points to go to her account.

 

[im.daniel]

Does anyone have any tips as to what to do, when I explained it was urgent, the call centre hang up on me.

Nope, you wait until Monday, and pray that the seat you want is still there.

Either that, or find a friend/family member with sufficient points to book on your behalf.

 

[peakhour]

Just thought I would mention that if you select the right option on the phone to say you want to make a booking and then ask for the redemptions team, they actually are available on the weekend. I did this and was able to get someone to help on Saturday and Sunday (first to remove family pooling, and then to transfer the points) without further issue.

I will note that the person didn't agree to assist at first, but when I mentioned the magic words "urgent redemption", after putting me on hold for a minute they came back and sorted it.

So despite three different call centre staff on Friday telling me it wasn't possible, it is, just in normal daytime hours when the redemptions team are on hand.