Wanted to book a flexi fare today and use my comp upgrade to ... well ... upgrade.
Got transferred from Velocity to VA three times before VA decided they could do it. The woman who handled my reservation I think was from a call centre in the Phllappines. She had a lot of trouble understanding me. i could understand her just fine. She said she would book my flexi fare and then transfer me over to velocity and they would take care of the upgrade. I asked her if she could first check that the upgrade was available and she did so and assured me that it was.
So I went ahead and booked the flexi fare with her. It took forever. She couldn't understand me. I even spelt out my name by using the V for victor, d for delta, r for romeo method and she still couldn't understand me. It was frustrating and I was thinking that I just should have booked it online. I was under the impression that Velocity could do the booking and the upgrade?
anyway, the booking was made and i was transferred to Velocity to complete the upgrade. My worst nightmare was confirmed. The Velocity person said there were no upgrades available. I explained that I was assured there were. After a 20 minute hold and talking to her supervisor, it was decided that I would be allowed to upgrade in a 'gesture of goodwill'. Very frustating when I was initially told that upgrades were avaialble for that particular flight. The person from Velocity was a Kiwi and I don't in Manila at the call centre.
Overall, it worked out int he end, but it was a far from satisfactory experience. I also asked why my HBA-MEL leg of my return flight on Jan 27 hadn't been credited and whether she could look into it and I was given an answer along the lines of 'All fares travelled after January 13 woll take some time to credit, but we are working on it.'