Velocity Scheduled System Maintenance (8-11th June 2012)

[Major]

Works OK for me

 

[Moopere]

Personally I hope they are integrating the Virgin and Velocity websites. Swapping between the 2 sites is a PITA

I wonder if this is it. Any other little add-ons or upgrades shouldn't take a week and would mostly be done offline anyway. But a big integration, yes, sounds more feasible.

 

[clarmich]

The integration between the DJ website and Velocity is not great. Similarly, neither is their status recognition with operations. Maybe the upgrade is in preparation for the Sabre migration and then we can all get the consistent status recognition (we know we deserve!) each time we travel. In reality, I'm just speculating - I have no idea!

 

[Mal]

VA seems to have a lot of planned outage weekends/days for there systems.

Correct me if I am wrong but QF don't have very many at all.

Hugely different IT systems. Different staff culture. Lots of reasons. The outage could be as simple as a database needing patching and optimization, new it hardware being installed all the way up to an integration of velocity into the Dj website better.

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[Comoman]

Well I can't log in right now. Keep on getting system error has occurred.

 

[Noob]

Different staff culture

I'm confused, can you elaborate on what the different cultures are and how that directly relates to scheduled system maintenance?

 

[Mal]

I'm confused, can you elaborate on what the different cultures are and how that directly relates to scheduled system maintenance?

Virgin it has had a 'just make it work' culture since they were formed. The current reservation system has had many "quick fixes" bolted on and this causes simple modifications to turn into extensive work. Their migration to a new reservation platform will assist.

The qantas it infrastructure is better managed imho. The culture isn't so much "just make it work" and has more redundancy built in etc.

And yes i have known numerous people who have worked in qf it and Dj it.

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[Noob]

Virgin it has had a 'just make it work' culture since they were formed. The current reservation system has had many "quick fixes" bolted on and this causes simple modifications to turn into extensive work. Their migration to a new reservation platform will assist.

The qantas it infrastructure is better managed imho. The culture isn't so much "just make it work" and has more redundancy built in etc.

And yes i have known numerous people who have worked in qf it and Dj it.

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Interesting insight! Cheers for explaining.

 

[eastwest101]

Virgin it has had a 'just make it work' culture since they were formed. The current reservation system has had many "quick fixes" bolted on and this causes simple modifications to turn into extensive work.....

The qantas it infrastructure is better managed imho. The culture isn't so much "just make it work" and has more redundancy built in etc.

Funny thing is, you don't need to be an expert in IT to see what those different approaches actually look like as an end-user. As others say - once the sabre migration happens completely, then the FF membership site may actually talk to the booking and OLCI part of the system properly. At least they are heading in the right direction but sounds like a painful and staged proccess.

 

[pshepvic]

VA seems to have a lot of planned outage weekends/days for there systems.

Correct me if I am wrong but QF don't have very many at all.

I haven't seen QF introduce many new benefits or improvements recently either... might be why they don't have any outages

Even with their "improved international upgrade experience", QF didn't manage to fix the way upgrades show on the site. They still show "upgrade to X is requested and if successful will show 5 hours before departure" even though it is anywhere from 7 days out (for WP1) through to actual boarding now. They also can't manage to show the requests properly when you have an each way bet upgrade to J and Y+ requested. Not to mention the constant issues of it rejecting when trying to claim missing points on some partner airlines.

I'm quite happy with VA having the occasional outage, as I know that each time they do it results in a new benefit or an improvement to the site. QF should do the same.


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[moa999]

May have been planned for next week, but I havent been able to login for a few hours.

 

[Doug_Westcott]

I can log in to the Velocity site Ok

 

[Comoman]

I can log in to the Velocity site Ok

Velocityrewards.com.au is the one we can't log into.

 

[Doug_Westcott]

Yes that is the one I was referring to www.velocityrewards.com.au/content/

 

[bigjobs]

I hope they put their velocity program website into their airline website. its a pain that they are separate.

 

[LiamR]

Virgin it has had a 'just make it work' culture since they were formed. The current reservation system has had many "quick fixes" bolted on and this causes simple modifications to turn into extensive work. Their migration to a new reservation platform will assist.

The qantas it infrastructure is better managed imho. The culture isn't so much "just make it work" and has more redundancy built in etc.

And yes i have known numerous people who have worked in qf it and Dj it.

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I think Mal has pretty much hit the nail on the head here, it agrees with my experiences chatting with QF and DJ IT folk.

I'm under the impression Borghetti (and his team) are trying to demolish the "just make it work" culture and style it more like QF do.

 

[drewbles]

I haven't seen QF introduce many new benefits or improvements recently either... might be why they don't have any outages

That's because they only know how to do 'enhancements'

 

[flying foon]

I booked a flight to NZ last week, and I am yet to receive an itinerary. Anyone else with the same issues?

 

[cityloop]

Can anyone tell if any significant changes or "enhancements" were made? Or was it simply and IT backend overhaul?

 

[Fruitcake]

Can anyone tell if any significant changes or "enhancements" were made? Or was it simply and IT backend overhaul?

I'll get back to you after the outage (ie next week, on 12 June) and let you know .