Velocity website down

[eastwest101]

....

Combination, but the website fail of this year just tips me right over.

1. Flight cancellations & schedule changes - Out of say 40 flights I had booked with VA, 16 of them were cancelled totally, most of the others had timing changes. I then booked a few more for this year (3) and again schedule changes of about 1 hour. Not good enough
2. The business product on the 737's. - It had so much potential, but is really a failure in terms of seat, seat comfort, IFE and staff
3. Food onboard
4. Food in the lounges
5. Website -

I agree with a lot of your sentiments and also what oz_mark said in post # 78. I am just interested out of all the flight and schedule changes in 2012 and some in 2013, you certainly seem to have copped a lot more schedule changes than I have, most of my east coast VA flights have had pretty good on-time performance with the exceptions of SYD fog and the usual BNE congestion that isn't really VA's fault. Could I ask, were most of your sectors east coast MEL-SYD-BNE stuff or other particular routes that got so many schedule changes? I'm not disputing your experience but I just can't understand how you have seen so many cancellations/re-timings compared to others here.

Partly agree with your points 2 & 3 and totally agree with your points 5 & 7!

I do have to report some good customer service from Carrie-Anne at the BNE Lounge and the Velocity Platinum call centre. I had a fairly complicated 5 segment trip today which went belly up when my second sector BNE-MEL went tech (1 hour late) and I knew I wasn't going to make any of the next 3 sectors. Both Carrie-Anne and the Velocity team were superb, each having to work around website issues and my flights were re-booked without major difficulty

Seems to be a very common theme that despite the IT/Web site/Sabre problems, once you are at the airport or even on the plane the VA staff are usually pretty good. Imagine how much easier it would be for the customers, Phone Centre/ Checkout / Lounge and gate staff if they had their web site problems fixed! :shock:

But the VA and Velocity web sites have been a very poor effort since Jan 2013 - even Lindsay Wilson sounds like he is over it......

I am still flying them because I don't have a choice..... hopefully other people who do have a choice stick with them as it would really suck to lose VA and end up with just QF and JQ again......

 

[777]

Need to change family pooling arrangements today. Couldn't get into any of the accounts this morning. Can anyone log in today?

 

[Fruitcake]

Need to change family pooling arrangements today. Couldn't get into any of the accounts this morning. Can anyone log in today?

Sorry to disappoint, but my access remains flawless!

EDIT: I even tried my wife's account, which hasn't been logged in to since family pooling was invented. Login successful.

 

[lovestotravel]

I am just interested out of all the flight and schedule changes in 2012 and some in 2013, you certainly seem to have copped a lot more schedule changes than I have

Not just me but a few friends traveling have had schedule changes MEL-BNE and MEL-OOL as two examples

For me the MEL-CBR-MEL route was the big one

Last year:
Virgin cancelled the 19:30ish CBR-MEL flight after they realised Parliament didn't sit all year this was around July-September when I had weekly flights booked they then put it back from about October onewards...

This year was looking at flights again CBR-MEL for June-September, but didn't want to risk it and again, they cancelled the last flight. Then a few weeks later it was back and then moved to much earlier.

MEL-CBR - I had 3 flights booked as I wanted to fly Virgin a little this year, but yet again, they moved the flights by about 55 minutes, and I laughed at the time and then cancelled the flights and received a credit voucher.

Just way too many changes again and again and again, I understand schedule changes here and there, but not the extent to which I was affected.

The 734 flights on QF are slowing changing to 738 which is good, and later this year some 717's which will be great

Oh and leaving CBR on Virgin late on an evening, I could eat soup or a sandwhich or with QF I could get a changing menu in the J lounge, with pastas, duck pies, beef pies etc etc

 

[docjames]

How far pre-travel were these flights changed, and unless it's within a week of travel (or arguably closer) is it that big a deal? Just trying to understand (not a criticism of your position).

I think some of your issues with VA may be CBR-centric.

 

[oz_mark]

Need to change family pooling arrangements today. Couldn't get into any of the accounts this morning. Can anyone log in today?

No problems here with my account.

 

[lovestotravel]

How far pre-travel were these flights changed, and unless it's within a week of travel (or arguably closer) is it that big a deal? Just trying to understand (not a criticism of your position).

I think some of your issues with VA may be CBR-centric.

Up to 4 months out, which was good as it gave me a chance to snap up cheap fares on Qantas. If it was one week out I would have been fuming as it would have cost me thousands of extra $

Yep CBR centric they are, but VA is to blame they are the ones scheduling/changing the schedules and then wondering why people are not flying the route.......

 

[eastwest101]

Not just me but a few friends traveling have had schedule changes MEL-BNE and MEL-OOL as two examples

For me the MEL-CBR-MEL route was the big one

Last year:
Virgin cancelled the 19:30ish CBR-MEL flight after they realised Parliament didn't sit all year this was around July-September when I had weekly flights booked they then put it back from about October onewards...

This year was looking at flights again CBR-MEL for June-September, but didn't want to risk it and again, they cancelled the last flight. Then a few weeks later it was back and then moved to much earlier.

MEL-CBR - I had 3 flights booked as I wanted to fly Virgin a little this year, but yet again, they moved the flights by about 55 minutes...

I remember seeing all that on AFF now - I can see why the regular CBR-MEL flyers would be very discontented with that treatment. :evil:

And sorry to say - yes 777 - some people can log in today and obviously some cannot, no logic or reason as to why....

 

[lovestotravel]

I remember seeing all that on AFF now - I can see why the regular CBR-MEL flyers would be very discontented with that treatment. :evil:

haha - Yep that's where it all started for me and then it was downhill quickly

 

[UA_SYD]

Havent been able to access for approx two weeks... just called to ask "when will I be able to", got a very casual "its a work in progress, don't know when it will be fixed".... pretty unacceptable in my book...
echo sentiments above... website(s) need significant work to enable more online functions... most importantly for me International Multicity bookings... heres hoping...

 

[777]

Well, was able to get into Mrs 777's account but not mine. Realised i was a week early and Family Pooling needs to change next week when her requal date is. With any luck it will work then.

 

[Markmat]

Can't get into my bookings in Velocity site when I log in. It comes up with this error Our system cannot retrieve your booking. Please check that the information you have entered is correct.#00354.
Very annoying!

 

[Wunala Dreaming]

A password reset was the course of action I took to resolve the issue of not being able to login (the dreaded "unfortunately this request could not be processed" error) - a password reset has also worked for my Sister, her partner as well as another friend...

 

[QF WP]

Eastwest101, you're right - I have been mulling over the words for an email to send to every VA contact I have, with a copy to a few QF contacts FTI.

Lovely flight tonight ADL/BNE, nice crew - but the problem isn't staff, it's IT/software. Still no ability to log into my account. No use trying my wife's or kids - hers was working last week and I don't want to jinx it.

My final sectors are BNE/MEL/BNE Monday week. Then it's back to QF. That's going to be my final point to VA - you've lost me until you fix it

 

[777]

As an aside: A weird thing is that the velocity site actually worked on Sunday afternoon when it was supposed to be down. I wonder if the whole upgrade never happened or something borked in the process? Did anyone else experience this?

 

[hummel]

As an aside: A weird thing is that the velocity site actually worked on Sunday afternoon when it was supposed to be down. I wonder if the whole upgrade never happened or something borked in the process? Did anyone else experience this.

My thoughts exactly, same thing for me.

 

[Fruitcake]

As an aside: A weird thing is that the velocity site actually worked on Sunday afternoon when it was supposed to be down. I wonder if the whole upgrade never happened or something borked in the process? Did anyone else experience this?

In line with the rest of my divine VFF website experience, I was able to log in ~11am on Sunday.

 

[TiredOldFlyer]

Ok so that theory out the window then. It seems everyone's experiences of the VA and Velocity web sites are sometimes bad but often in such different ways that it isn't easy to make sense of how localized or widespread the numerous problems are!

I had problems for a few days when they went to Sabre but has been fine ever since. I don't know lots about computer systems (I am old and tired !) but perhaps
it relates to settings on individual computers, anti virus protection and the many and various programs we use to stop hackers etc.

 

[VA-MEL]

I wish it was an individual issue but it isn't lodged a complaint just waiting for a fix to the problem and a poor excuse.

 

[lovestotravel]

Another day

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