Ok my little tale of woe, I have just had my second cough delivery overseen by the consummate professionals HDS. Ordered a six pack of red from VM a few weeks back, was following the tracking and read the magic words "Onboard for delivery today" and saw that delivery had been made mid-afternoon, perfect! Problem is they hadn't delivered it to my address
. I could see from the photo available on the tracking link that it hadn't even been delivered in my street (or anywhere I recognised in my locale). Needless to say I raised a "help and support request" with Oz Post which just reiterated that
The parcel you have been waiting for has now been delivered to a safe location at your address, (we call this a “Safe Drop”).
To cut a long and tedious story short after pursuing the matter it took HDS four days to collect the parcel and a total of
ten days to finally deliver it to my address, never mind leaving it on the pavers outside my workshop rather than a couple of metres to my front door the d*ckheads didn't even bother to retape the box which had been ripped open by the ahem, original recipient. Not impressed, contacted Oz Post again to complain to find that the case had now been closed, nice work...
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