Virgin app boarding card, dumb question..

[zultan]

Where in the iPhone Virgin Velocity app can I see my boarding cards? I can see 'My upcoming trips' but click on my trip tomorrow opens a web page that doesn't have a link to boarding cards? what am I doing wrong? thanks

 

[BNEFlyer]

If you have checked in online there's a boarding pass button in your trip on the Virgin Australia app, not Velocity.

 

[zultan]

Thanks! But why two apps?

 

[BNEFlyer]

Velocity is your frequent flyer app, tracking points/credits. Virgin Australia app is for this purpose, to view trips, check in online, select seats etc.

 

[zultan]

I can't be the only one to think having both in the same place would be a simpler option?

 

[djkelly69]

They also have yet another app for inflight entertainment!

 

[Milefest]

They also have yet another app for inflight entertainment!

This drives me nuts. They're also both called Virgin Australia so it's a 50/50 chance you've opened the right app

 

[Harrison_133]

They also have yet another app for inflight entertainment!

Worth noting you don’t need the entertainment app anymore. It now works through your browser when you scan the QR code on the menu. So there’s at least one you can delete!

I can't be the only one to think having both in the same place would be a simpler option?

I think this is something they are looking at. I had a survey a few weeks ago that asked many, many questions about integrating the two apps. It does make a lot of sense.

 

[BNEFlyer]

This drives me nuts. They're also both called Virgin Australia so it's a 50/50 chance you've opened the right app

The entertainment app was called “Entertain” on iPhone. But as mentioned, it’s not used anymore anyway.

 

[Milefest]

The entertainment app was called “Entertain” on iPhone. But as mentioned, it’s not used anymore anyway.

Not on Android, but yeah, less of a problem these days with the entrainment being done in the browser

 

[ferntree]

I think this is something they are looking at. I had a survey a few weeks ago that asked many, many questions about integrating the two apps. It does make a lot of sense.

Yes, I got this too and voted strongly for a one size fits all app.

 

[kerfuffle]

This drives me nuts. They're also both called Virgin Australia so it's a 50/50 chance you've opened the right app

No they're not? Not on Android anyway.

 

[Milefest]

No they're not? Not on Android anyway.

 

[kerfuffle]

View attachment 290332

Oops, thought you meant the Virgin app and the frequent flyer app, not the Virgin app and the old entertainment app. My apologies.

 

[Ade]

They also have yet another app for inflight entertainment!

Well, to be fair, so does QF

Post automatically merged: Aug 28, 2022

They're also both called Virgin Australia

I thought one was called "Velocity" and the other "Virgin Australia"?

 

[Ade]

If you have checked in online there's a boarding pass button in your trip on the Virgin Australia app, not Velocity.

And I always add the BP to my Wallet app in my iPhone. Saves me from searching the right Virgin app to open the boarding pass.

 

[AIRwin]

View attachment 290375

Time to answer those emails... Or are you Stephanie Tully?!

 

[serfty]

Note that it is still possible not all VA aircraft have the browser based IFE and some may still require the Entertain app.

I am happy to be corrected.

 

[Harrison_133]

Note that it is still possible not all VA aircraft have the browser based IFE and some may still require the Entertain app.

I think all the 737-800s have been updated, but not 100% certain. It’s been a while since I’ve needed the app, and from the broad sample of -800’s I’ve flown recently (BSI, ex Virgin Blue, ex Silk), it’s hasn’t been needed once. They all seem to be updated now. Can’t speak for the -700s, or the VARA fleet though.

I did have a CM a couple of weeks ago who specifically said we didn’t need the app anymore.

 

[kerfuffle]

And I always add the BP to my Wallet app in my iPhone. Saves me from searching the right Virgin app to open the boarding pass.

I do this too, but the staff always get lost when I show them the mobile wallet boarding pass e.g. don't know where to look for seat number, flight number, etc. so I just use the one from the Virgin app instead (this is for Android; maybe they look different on iOS)