I too recently had some very "average" to "poor" service on board. I am finding that there is a distinct lack of polish to the J product and the crew delivering it.
It is, I accept, difficult to make a reheated pie with a gooey filling look like a culinary delight, but as I have experienced, not impossible. A little care and attention from the CS can make all the difference. But one CS did explain that they have "given up" trying to tell the company what needs to change.
I find the biggest disappointments:
- Take away style food (pies, sausage rolls, hot dogs etc...),
- Inconsistant wine offerings (no menu possible, due to constant changes in what is loaded according to CS advice to me they often get three different wines, one of each),
- Lack of hot towel service prior to commencement of meal service,
- Wild variance in service format from one CS to next (small differences give each CS an ability to inject their style / character, but basics should always be there such as bakery service offered not just dumped on plate and put in front of you want it or not because they can't be bothered to learn how to silver serve),
- Complete absence of champagne or even an australian sparkling,
- Absence of power outlets on most aircraft in J class,
- Hit and miss offering of tablets to use to connect to wifi, (often having to ask for a unit),
And the big one!!!!
- I am sick of hearing their conversations about how awful their job / boss / day is..........
I am sticking with VA for my J class travel needs until the end of the year in the hopes I see improvement, after that, I make a decission as to which way to go.
