If it’s good for the customer experience, is it a bad thing?Lovely to hear other CM's are doing their inconsistent thing again. Wonderful.
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The operative word being ‘if’.If it’s good for the customer experience, is it a bad thing?
Some of the best companies in the world thrive on allowing individual employee innovation. I’ve heard that 3M historically allowed employees to work on projects to demonstrate new ideas/products. If the project is a success, the product gets adopted. (Or something like that…)
Some of the “inconsistencies” being described, sound like a good approach, from my customer perspective.
Lovely to hear other CM's are doing their inconsistent thing again. Wonderful.
It's a 50/50 with "on my last flight" but you can see where the conversation will lead to when that line is involved.Do you get pax whinging outright "But on my last flight I got xyz" frequently?
My guess is there are money, training and other reasons why 1) service delivery is impossible to get 100% identical and consistent across thousands of staff and 2) not everything pax considers 'nice' or positive should be rolled out everywhere for everyone.
I wonder if eg. SQ J/F is always consistent, nothing more nothing less, while VA here is more consistent. I wish I flew more to judge
If I get a little something extra or nice-different on VA J, I don't expect it again or all the time. But when some do and get cranky when it's not delivered again, it ruins it for the over-and-above FA as well as the pax who received it.
And then you have… the CM on one of my flights who circled the only two platinums in the cabin on his passenger matrix, but then performed an elaborate dance to take orders from everyone else first, with the platinums last!In my experience across 26 J sectors this year pretty evenly split between QF and VA, I've found QF to be far more consistent in how meal selection and the general formalities are delivered. VA has been 50:50 between seat position and status for ordering, with the presenting thing an outlier.
I don't mind either way - I probably think by status is more fair but could also appear more confusing. I do prefer it to be consistent though and at least on QF I know what to expect.
And then you have… the CM on one of my flights who circled the only two platinums in the cabin on his passenger matrix, but then performed an elaborate dance to take orders from everyone else first, with the platinums last!
Orders were taken 1DF, 2AC, 2F, 1C, then me in 2D, followed by the other platinum in 1A!
Did you miss out on your first choice?And then you have… the CM on one of my flights who circled the only two platinums in the cabin on his passenger matrix, but then performed an elaborate dance to take orders from everyone else first, with the platinums last!
Orders were taken 1DF, 2AC, 2F, 1C, then me in 2D, followed by the other platinum in 1A!
Yes!Did you miss out on your first choice?
Your overlooking the other metric, fare basis, ie Full J vs paid upgrade vs free upgradeAnd then you have… the CM on one of my flights who circled the only two platinums in the cabin on his passenger matrix, but then performed an elaborate dance to take orders from everyone else first, with the platinums last!
Orders were taken 1DF, 2AC, 2F, 1C, then me in 2D, followed by the other platinum in 1A!
Correct. FCNA/upgrades within 3 hours of the flight regardless of platinum or vip orders won't be taken first.Your overlooking the other metric, fare basis, ie Full J vs paid upgrade vs free upgrade
Some will and some won't. It would just depend on the person!I always wondered if fare basis was taken into account - makes total sense that a full J or really any cash fare should trump an upgrade.
And the SOP would be...???Some will and some won't. It would just depend on the person!
I was full fare, business, on the originally booked flight. No upgrades or ‘catering not guaranteed’.Your overlooking the other metric, fare basis, ie Full J vs paid upgrade vs free upgrade
It's so inconsistent there's no point postingAnd the SOP would be...???
Fair enough. For a while there I thought it had gone back to 1AC-1DF-2AC-2DF, howeverIt's so inconsistent there's no point posting