Virgin Australia launches 'coronavirus status extension' plan

[scottff]

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I received this today, noting that my extended review date was October 23, 2020 - that was already my review date. Is this an error or does it appear I won’t actually be receiving the extension?

Sounds like it’s affecting a lot of people. What a balls up. This, on top of the “travel bank” debacle makes me wonder if VA was a good choice after all...

 

[aaronm]

Don’t fret folks, Velocity are well practiced at sending out corrections...

 

[babysun]

Just got the email from Velocity stating that status has been extended “for a further 12 months” but I can’t make sense of it.

Currently (before the COVID fiasco) am Platinum until May 2021, my review date is coming up in six weeks and I’ve qualified based on the past year of flying and spend.

So I was expecting to log in and see an extension until May 2022, or at least May 2021 - but it appears nothing has changed. Anyone else in the same boat and having issues?

I got the exact same email except my review date is 9th April 2020 which I've requalified. Let's all presume this is a screw up and they will fix it. Requalification takes us to 2021. An extra year is 2022. I will worry about it more when I can actually use my status benefits again. Or just fly.

 

[Zinger]

And the same sent to me.

Platinum membership year-long extension

We have extended your benefit period for a further 12 months. This means your new review date is now 28 August 2020.

I requalified for my for my platinum status last November, so the date that was sent to me is redundant.

Hopefully just a glitch and will be rectified.

 

[MooTime]

What a fundamental error... The whole news update was about extending your status, everything else in the email is noise. Does anybody check or review before issue such as large email-out?
Embarassing & amateurish.

 

[knagelli]

What a waste , my review date is still the same. Guess their IT system also needs to step up and deal with correct details.

 

[The-Aviator]

Yep adding my voice to the crowd, my review date is April 2020 and email says I've been extended to April 2020. Looks like an error with the mailout script, no big deal I'm sure they will send another soon. Have re-qualified anyway so fingers crossed they will give me til 2022!

 

[jase05]

Relax people, it’s obviously a mistake and it’s not exactly like anyone can use their status currently. Swear that some people would complain if they were given a million dollars

 

[hada88]

Same issue with the platinum review date being the same as it would be without the extension (and which I have no chance of making at this stage....).

I'm starting to feel sorry for Scurrah at this stage - whoever he has under him is just not up to the speed.

 

[MooTime]

Relax people, it’s obviously a mistake and it’s not exactly like anyone can use their status currently. Swear that some people would complain if they were given a million dollars

We are relaxed, just pointing out the silly error.
It is a forum after all.
Million $$.... I'd turn it down, what can I buy in Sydney's eastern suburbs with that.

 

[bcworld]

At a time of such great uncertainty...It's good to know the nothing has changed at VA IT!

 

[jase05]

We are relaxed, just pointing out the silly error.
It is a forum after all.
Million $$.... I'd turn it down, what can I buy in Sydney's eastern suburbs with that.

Fair enough, its obviously an error but they have laid off a stack of staff and have bigger concerns currently

 

[fewings85]

Just reading the last page only seems like i am in same boat as a lot of others with regards to the extension. While not urgent now and as some pointed out they may have bigger fish to fry right now. At some point though i would like to ask them if after a while we dont have a fix. Has anyone tried to ring? i will leave it to later on

Basically my review date was 23rd of march to maintain gold. Which i have done giving me status for another year until march 23 2021. I just got an email saying they have awarded me an extra year and my new review date is March 30 2021. So i have been given a week extension rather than a year. Surely they will fix this.....right?

 

[Humphreybear]

Ditto. My old review date was 24 February 2021. My “new“ review date is 24 February 2021

 

[Must...Fly!]

Yeah same thing for me too. But the T&Cs do indicate who will get the extension.

Terms and Conditions

1. Status Extension and Status Preservation
Status Extension: All Velocity members holding Silver, Gold or Platinum Status between 4 March 2020 and 29 March 2020 (Promotion Period) will be given a 12-month extension to their Benefit Period to maintain that Status level (Status Extension).
Status Preservation: If you are a current Silver, Gold or Platinum member and your Status level was downgraded to Red, Silver or Gold during the Promotion Period, Velocity Frequent Flyer will reinstate your Status level as at the day before commencement of the Promotion Period. All eligible members for the Status Preservation would have a new Benefit Period commence Monday 30 March 2020.

@Humphreybear and myself have a very similar benefit period, so for those like us with a review date in February, this is very generous indeed.

 

[fewings85]

Yeah same thing for me too. But the T&Cs do indicate who will get the extension.



@Humphreybear and myself have a very similar benefit period, so for those like us with a review date in February, this is very generous indeed.

IF you have already maintained it prior then you have gotten nothing

 

[jasecao]

They def know about it

Good old Facebook messenger

 

[serfty]

My status review is still middle of May in 7 Weeks as per others.

I'm hanging for the 70 June SCs as I had already requalified (early April & May ones would seem irrelevant for me).

 

[maccaisking]

MrsMacs review date is today (requalified for Plat already). I hoped but didn’t expect the extension would give her two years, but her email says her new review date is also today. My review date (also requalified as Plat) is in a couple of days But I haven’t received the email yet.

 

[Must...Fly!]

IF you have already maintained it prior then you have gotten nothing

Not sure I understand your interpretation, @fewings85