Virgin Family transfer - 30 day expiry

[kreuky]

I have been trying to consolidate my family accounts into one, and talking to them on the phone, there's a new condition to be wary of that was relatively recently implemented with ZERO documentation anywhere and no one seems to be talking about it. I didn't believe it and HUACA a few days later and they said the same thing. So just a PSA since I don't think many people know about this.

Any family transferred points will expire after 30 days unless:
- Account is Silver, Gold or Platinum member
- Any amount of points are earnt or redeemed into account (except for additional family points transfers)

Very negative change and unannounced. I found this Ozbargain thread from earlier in the year so it's been going on for a few months. But no documentation on their website about it

Velocity Frequent Flyer - Family Points Transfer Expiry?

www.ozbargain.com.au

 

[justinbrett]

I would assume this means if the account itself has had no activity. Basically family transfers don’t count as activity so if there’s been no activity within 2 years then they would expire after a month.

If you transfer into an active account they would expire with the rest of the points, they wouldn’t have their own expiry.

 

[serfty]

It's bad enough they have gone offline and can only do by calling during Velocity Hours.

Transferring Points to the account of an eligible family member via our website is temporarily offline. Points transfer is still available by calling our Membership Contact Centre. We apologise for any inconvenience. Fees for transferring Points through the Membership Contact Centre are being waived at this time. Please have your membership details ready for our Membership Contact Centre agent to process.

Family Points Transfer

www.velocityfrequentflyer.com

I wonder if this is related to this ...

Velocity Family Transfers suspended

Family Transfer been suspended online can only transfer over the phone.

www.australianfrequentflyer.com.au

 

[PDog]

I have been trying to consolidate my family accounts into one, and talking to them on the phone, there's a new condition to be wary of that was relatively recently implemented with ZERO documentation anywhere and no one seems to be talking about it. I didn't believe it and HUACA a few days later and they said the same thing. So just a PSA since I don't think many people know about this.

Any family transferred points will expire after 30 days unless:
- Account is Silver, Gold or Platinum member
- Any amount of points are earnt or redeemed into account (except for additional family points transfers)

Very negative change and unannounced. I found this Ozbargain thread from earlier in the year so it's been going on for a few months. But no documentation on their website about it

Velocity Frequent Flyer - Family Points Transfer Expiry?

www.ozbargain.com.au

(my bolding) That's always been the case. I'm guessing you haven't earned or redeemed points recently?

Get yourself a flybuys card, spend a couple of dollars at Coles & swipe your flybuys card and you've added 2 years to the life of your points

I wonder if this is related to this ...

Velocity Family Transfers suspended

Family Transfer been suspended online can only transfer over the phone.

www.australianfrequentflyer.com.au

I suspect the family transfer by phone is related to what seems to be a spike in Fraudulent transfers. I called up to transfer recently, and it was fast and painless (albeit def not as easy as online!)
The heading of that thread on it's own is misleading, it'd be good if the word online was added.

We need a 'community notes' ability on AFF!