Virgin Money credit cards (linked to Velocity rewards)

[Collie]

Just cancelled mine due to the reduced earn rate. Annual fee was due next month. They really drag out the closing process. After 20 minutes i started losing patience with them.

 

[bcworld]

Just cancelled mine due to the reduced earn rate. Annual fee was due next month. They really drag out the closing process. After 20 minutes i started losing patience with them.

I decided to hold on for now. My 4 flights were just replenished, I can use those for forward bookings then in April also get the $129 voucher. Once that's used, then I'll cancel.

 

[kylebb]

Cancelled yesterday, no retention offer was given

 

[Colin 2905]

I called them this morning, with a view to closing my Flyer card. They talked me into waiting until 1/4/16, when, according to the retentions person, I'll be able to claim the $129 flight voucher. My annual fee is due in late April, so what the heck, I'll wait a few more weeks.

 

[italianlover]

Called up last month to cancel and given annual fee credit second year in a row, we are big spenders on this card so maybe that's why they have been generous. Had applied for ANZ Black as an alternative, but now that it has reduced Visa earn, the High Flyer is still the best option for us earning non Amex and we score the Virgin credit and lounge passes.

 

[JohnK]

I called them this morning, with a view to closing my Flyer card. They talked me into waiting until 1/4/16, when, according to the retentions person, I'll be able to claim the $129 flight voucher. My annual fee is due in late April, so what the heck, I'll wait a few more weeks.

We may have covered this before so not sure.

My annual fee was around December. I have never used the 2 for 1 deals. Would be interesting to see whether I can claim flight voucher now or wait until December 2016.

 

[andye]

We may have covered this before so not sure.

My annual fee was around December. I have never used the 2 for 1 deals. Would be interesting to see whether I can claim flight voucher now or wait until December 2016.

I had the impression the voucher was up for grabs from 1st April whatever the renewal date

 

[JohnK]

I had the impression the voucher was up for grabs from 1st April whatever the renewal date

That will be good news if that's the case.

 

[andye]

Checked and looks like it is the case

Virgin Credit Cards | Virgin Money

FAQ number 6:

[h=4]Will I still be eligible for a $129 Gift Voucher if I use all of my Exclusive Reduced Flights by 31 March 2016?[/h]Yes. Voucher eligibility will not be linked to whether you have used your Exclusive Reduced Flights Benefit, meaning from time of launch you will be able to request the voucher

 

[tyler21]

Have had the Virgin card for 1 year, annual fee due early April so contacted Virgin Money who has offered a years free so may keep this card until such time the earn rate takes a toll compared to current spending.

 

[Jama]

Cancelled mine. With such poor benefits after a couple of rounds of "enhancements" its just not worth it. Would have cancelled after the last "enhancement" but for the last couple of years they have waived the fees when I have called to cancel.

This time no such offer, their loss as with a $4,000 a month regular spend and up to $7,000 they were making money.

The 2 for 1 was a con. 9 times out of 10 the prices quoted for 2 for 1 were higher than what could be found without it. Rewind to when it was a genuine 2 for 1 no additional fees and taxes and available on all fares it was useful, that soon changed. Now with the latest "enhancement", your basically just getting a discount on your annual fee which is laughable. Way better points returns are also available elsewhere if your going to pay for the privilege.

 

[Colin 2905]

They talked me into waiting until 1/4/16, when, according to the retentions person, I'll be able to claim the $129 flight voucher.

Well, 1/4/16 has been and gone, and when I log into my account I'll be stuffed if I can see anything pertaining to claiming the flight voucher.

 

[travelislife]

Well, 1/4/16 has been and gone, and when I log into my account I'll be stuffed if I can see anything pertaining to claiming the flight voucher.

I don't think they ever said that. The website still states 'mid 2016' for the voucher. And that you might have to call up and request it to be mailed out?

 

[Colin 2905]

I don't think they ever said that. The website still states 'mid 2016' for the voucher. And that you might have to call up and request it to be mailed out?

They definitely told me that I'd be able to login on the first of April and request the voucher. In hindsight, it seems to have been an April Fool's joke.

I'll call them later, when I'm in a better mood.

 

[scwappy]

They definitely told me that I'd be able to login on the first of April and request the voucher. In hindsight, it seems to have been an April Fool's joke.

I'll call them later, when I'm in a better mood.

The $129 voucher has always been advertised far as I know as coming mid year, not in April

 

[Kramerica]

My email says "From 4 April 2016 it will be replaced with an annual $129 Virgin Australia Gift Voucher."

So maybe check tomorrow.

 

[mmchow]

I called and was told to login to redeem the voucher but could not find the link to redeem this. Will call again..

Update: have to go to this site to redeem the voucher: www.virginmoney.com.au/giftvoucher

 

[travelislife]

This process will save them a motza! Not automatically emailing it to everyone but making people request it will mean the great majority never get used.

 

[Colin 2905]

Argh! I haven't used my card since January, so now I have to go and use it, then wait up to another ten days before I'm eligible.

 

[oh_lol]

Gonna cancel tomorrow unless they offer me fee free. Looks like it's a pretty useless card now.