Virgin Slow with points

[scottz95]

Has anyone noticed a dramatic slow down in terms of the processing time for credit card transfers? Like its at most 3 days for all flexible currency card transfers. I did one about a fortnight ago and it took 7 days to process. Is anyone else suffering this at the moment?

 

[Cult of one]

I got a bit sick of having to do the follow up with VA. As a WP they were always polite when I called and asked them to look into things but they took too long and on many occasions required further follow up calls. I have neither the time or inclination to chase up things that should be done right first time.

I don't have those probs with QF and may look at more flights with them as a result in 2016. May just drop to gold with VA and get up to gold with QF and have the best of both.

 

[henleybeach]

Has anyone noticed a dramatic slow down in terms of the processing time for credit card transfers? Like its at most 3 days for all flexible currency card transfers. I did one about a fortnight ago and it took 7 days to process. Is anyone else suffering this at the moment?

The last time 2 months my Amex velocity points have taken 11 days to come across after Amex has transferred them, used to be like 2 days . My flights seem to take 3-4 days instead of a day . They have defiantly done something

 

[cssaus]

Hi, just wondering how long it took for your points to come through and did you have to chase them up after initial online points claim? I have been waiting nearly 4 weeks now for my EY points. Thanks

For flights I flew on November 1 and after waiting the prescribed period of time before making a retro claim, the points were awarded on December 22. It took quite a number of calls badgering VFF to achieve the result.

 

[Notyourbag]

Still waiting on points & status credits for my flight SYD-PER on Thursday 17th March. Historically they have been in my account within 24-48 hours.

 

[Milboo]

A bit surprised - landed at 8pm yesterday on SQ flight and my points and SC are already in my VFF account!

 

[Bolthead]

A bit surprised - landed at 8pm yesterday on SQ flight and my points and SC are already in my VFF account!

I have always found SQ to be very quick with the points.... not sure why VA are so slow with their points considering it is their own system.

 

[Kremmen]

What about all their non-airline partners? When Virgin has offers of bonuses with BP or Australia Post or whatever, they usually say we should allow up to 5 or 6 weeks for the bonus to post. They often fail to meet even that pathetic self-imposed deadline!

I did the activation of Global Wallet about a month ago and the 1000 points still haven't appeared yet. I guess they will appear sometime close to the 6-week mark, which puts their IT about on par with most loyalty schemes about 20 years ago.

 

[Happy Dude]

I had to chase them three(!!) times for bonus points associated with the recent 'refer a friend' promo. Twice I was asked to send email evidence of the promo (thankfully I hadn't emptied my deleted email bin). They did chuck me a few extra points for my efforts, unsolicited, but I don't want to have to jump through these hoops each time.

With this kind of thing, the new fare structures, intl lounge changes, the reduced flights to OOL out of CBR (leaving just the useless late night option), whopping EY redemption charges, and whatever other 'enhancements' are going on, I'm now looking at other options as it's become too hard to love VA.

 

[NZflygirl]

I had to chase them three(!!) times for bonus points associated with the recent 'refer a friend' promo. Twice I was asked to send email evidence of the promo (thankfully I hadn't emptied my deleted email bin). They did chuck me a few extra points for my efforts, unsolicited, but I don't want to have to jump through these hoops each time.

With this kind of thing, the new fare structures, intl lounge changes, the reduced flights to OOL out of CBR (leaving just the useless late night option), whopping EY redemption charges, and whatever other 'enhancements' are going on, I'm now looking at other options as it's become too hard to love VA.

And ausbt reporting the servcorp relationship is ending. I have never used it but wanted to one time and then realised I didn't know how it worked! Anyway, no need to ask anymore!

 

[aaronm]

Arrived in SIN at 7pm last night (10pm AEDT), points arrived before midday today. If only all of Virgin's partners were as timely as SQ!

 

[EuroKick]

Flew BNE-SYD last Sunday and am still awaiting points. Surely this can't be normal? Flight up posted in 3 days and received car rental points within 3 also.

 

[deva22]

I also flew bne>Syd last Sunday 27th, points only just posted today.

 

[bean]

My points and credits normally transfer after 3-4 days. At day 5 still nothing so I call up and ask if it is an automatic process or manual, and if automatic why do the times vary. Got quite a rude response from a lady who obviously was well over due for a break and was told the whole 'well if you refer to the terms and conditions it can take up to 7 days blah blah blah' line. So I repeated-yes I understand that, but that's not what I asked, I asked is it automatic or manual and if automatic why the delay?

There was a pause and she said she didn't know (why cant people just say this in the first place-a habit inherited from our politicians?). Alas 10 days later and still no points or credits....

 

[Falcs]

Don't understand why VA points seem to take so long to post for a "vanilla" VA metal short haul segment... I get BP and Car rental points faster

 

[Paul0050]

[h=2]Time to credit Virgin Australia domestic sector points[/h]

Normally Velocity points credit automatically within 3-4 days of Virgin domestic flights.

I have noticed domestic flights taken in the last few days of November have not yet credited. Is this a general issue due to systems upgrade at this time? Will the backlog of flights not yet credited be cleared in the next few days and points then credited automatically?​

Could non automatic crediting of points be connected with checking in using the self-serve kiosks? Points not credited from end November were for flight for which the self serve checkin was used for the first time. Any one know any other reasons why particular flights do not credit automatically?

 

[Paul0050]

Time to credit Virgin Australia domestic sector points.

Normally Velocity points credit automatically within 3-4 days of Virgin domestic flights.

I have noticed domestic flights taken in the last few days of November have not yet credited. Is this a general issue due to systems upgrade at this time? Will the backlog of flights not yet credited be cleared in the next few days and points then credited automatically?

​

Could non automatic crediting of points be connected with checking in using the self-serve kiosks? Points not credited from end November were for flight for which the self serve checkin was used for the first time. Any one know any other reasons why particular flights do not credit automatically?