Virgin Voyages Access Keys for 79,999 points on the Velocity Store

[swigol]

Yes finally, mine has booked.

 

[antycbr]

Key just came through!

Yes finally, mine has booked.

Arrgh! Those of us in the 4am batch are a bit stressed!

Did you get two emails (first one without a code) or just one?

 

[serfty]

Virgin Voyages

www.velocityfrequentflyer.com

Never head of an "Access Key" - I guess it's like a cruise voucher ...

Route	Sailing Dates	Number of nights
Melbourne to Hobart (& back)	16 December 2023 to 21 December 2023	5 nights
Mel-Burnie Getaway	23 January 2024 to 27 January 2024	4 nights
Melbourne to Hobart (& back)	27 January 2024 to 1 February 2024	5 nights
Melbourne, Sydney and Hobart	1 February 2024 to 7 February 2024	6 nights
Melbourne to Tasmania (& back)	22 February 2024 to 27 February 2024	5 nights
Melbourne and Hobart Holiday	27 February 2024 to 2 March 2024	4 nights
Melbourne to Melbourne (& Burnie)

..

Sydney to Hobart (& back)	11 February 2024 to 15 February 2024	4 nights
Sydney to Burnie (& back)	15 February 2024 to 19 February 2024	4 nights
Sydney, Melbourne & Burnie	19 February 2024 to 22 February 2024	3 nights

 

[Colin 2905]

Got my Access Key at 7.01am. First attempt to book bombed out with a 404 error part way through. Second attempt worked; the 6 night one from 1 - 7 Feb, Melbourne / Sydney / Hobart. Sea Terrace on deck 12.

 

[Katy]

Arrgh! Those of us in the 4am batch are a bit stressed!

Did you get two emails (first one without a code) or just one?

I got both emails.

 

[asterix]

Just booked our cruise using the access key

 

[MEL_Traveller]

Just out if interest… no additional fees or charges? Just the access key?

 

[lrp]

How did people successfully get their Access Keys after receiving the blank email? I couldn't get through their live chat ("Sorry, agents are swamped") and now stuck on hold with them via their 1800 number currently. I have also tried emailing the sailorservices address, but not sure how long it will take to get a response, since it was a few hours since the initial blank email came through and they're probably managing a number of emails about it.

 

[Katy]

Just out if interest… no additional fees or charges? Just the access key?

Correct.

 

[Katy]

How did people successfully get their Access Keys after receiving the blank email? I couldn't get through their live chat ("Sorry, agents are swamped") and now stuck on hold with them via their 1800 number currently. I have also tried emailing the sailorservices address, but not sure how long it will take to get a response, since it was a few hours since the initial blank email came through and they're probably managing a number of emails about it.

I emailed sailor services and the collinson email that was given as a contact in the redemption process. Not sure which one (if either) prompted the email with the key included.

 

[antycbr]

How did people successfully get their Access Keys after receiving the blank email? I couldn't get through their live chat ("Sorry, agents are swamped") and now stuck on hold with them via their 1800 number currently. I have also tried emailing the sailorservices address, but not sure how long it will take to get a response, since it was a few hours since the initial blank email came through and they're probably managing a number of emails about it.

Glad that I’m not the only one with problems. I’ve taken a screen shot of the cabin I want and will be off to the ACCC if they can’t fix this promptly.

 

[tinkybelle]

you need to book with just one person then u can put second person in later that was the only way I could book mine we are off to Burnie I have already too many cruises in jan and march

 

[Muppet501st]

Glad that I’m not the only one with problems. I’ve taken a screen shot of the cabin I want and will be off to the ACCC if they can’t fix this promptly.

done the same, just want the 4 day 11th Feb for the wifes birthday

 

[swigol]

Arrgh! Those of us in the 4am batch are a bit stressed!

Did you get two emails (first one without a code) or just one?

I got both email, just keep an eye I believe they will send another email with the correct access key.

 

[asterix]

Just out if interest… no additional fees or charges? Just the access key?

$0 when choosing a sea terrace cabin.

 

[Muppet501st]

done the same, just want the 4 day 11th Feb for the wifes birthday

still no access key, i ended up calling them, and they're well aware of the issue, and they were able to hold the room for me for 72hours, hopefully the access key comes in before that.

 

[mattr00]

For light sleepers out there, I was allocated deck 14 (deck 15 is public space/restaurants) near the elevators. I called in to sailor service and they were able to put me down to deck 13 far from the elevators.

Took about 30 minutes to be connected but smooth sailing from that

 

[antycbr]

still no access key, i ended up calling them, and they're well aware of the issue, and they were able to hold the room for me for 72hours, hopefully the access key comes in before that.

Pardon the pun, I'm in the same boat...

 

[Freq Flier 2013]

For the people who understand ships and go on cruises. I got this for my parents. They only wanted a 3 day cruise.

Is below good or should I call for same room type but a different level ect..?

RESILIENT LADY

CABIN TYPE THE SEA TERRACE

CABIN NUMBER 13290Z

DECK 13

 

[asterix]

For the people who understand ships and go on cruises. I got this for my parents. They only wanted a 3 day cruise.

Is below good or should I call for same room type but a different level ect..?

RESILIENT LADY

CABIN TYPE THE SEA TERRACE

CABIN NUMBER 13290Z

DECK 13

The Sea Terrace cabins are balcony cabins so they are pretty decent. If you look at the cabin options the Sea Terrace ones are near the most pricey end.